Impressions Online BoutiqueReviews of shopimpressions.com

I ordered several items on August 4th. Never got them. Sent an email at the beginning of September. They said it was delivered (which it wasn't) and said they were resending the order. That never came. They sent bogus tracking numbers over and over & have now been promising a refund for a month now. Almost 3 months and no clothes nor a refund for my money that was stolen. Terrible company from China that just steals your money *updated* I ordered clothes & footwear. I've gotten nothing but run around emails. Bogus tracking numbers and a promise of a refund for the last 45 BUSINESS days. I just want my money back.

I had two gift cards from returns I had made as they dont refund you they put it on a gift card which is fine but when I went to use them they would not work. It just so happened to be on black friday so I was trying to purchase items that were on sale. I tried several times and couldnt get either gift card to work. I sent them a message thru their website and thru email, I screen shot what I was wanting to order and let them know he issue thinking they would get the time stamped email and message thru their website to see I was within the timeframe for the sale and that maybe someone would reach out and help me (because the time was after hours and I couldnt reach anyone on the phone). I get an email on Monday after the weekend and the email basically states sorry that happened but didnt try to fix the issue. So I call them and explain what happened. They said they recieved my messages but dont know why the gift card wasnt working. When I recieved their email it was 107pm in the afternoon so 7 minutes after their monday cyber sale 40% just ended and it turned to 30%. The sale on black friday was 40%. The lady I spoke to would not honor the 40% even though they had time stamped messages and even though it was just a little past there monday 40% sale as well. So she said she could help me place the order over the phone but couldnt give me the 40% so I told her I would have to look as now my order may change. I get online and decide to just go ahead and purchase what I originally wanted and pay the difference which meant i had to pay some additional out of pocket as now my gift card would not cover everything. Well once I did that the order went thru so obviously it wasnt working as it wanted me to spend more than my gift card, But mainly posting this as I am HIGHLY DISSAPPOINTED in customer service on not honoring the 40% off as the proof was there on what happened. Makes me second guess to continue to shop somewhere that doesnt make things right. (As a business owner I would have made sure the customer got the discount as the emails proved something wasnt right and well within the discount period)

I have spent so much money with this “boutique”. I learned unfortunately too late to NOT order the Impressions Brand. Total overpriced crap. The name brands are fine. My LAST ORDER I used a “gift card”. What this means is they give you credit for buying stuff. A sweater I ordered was not available so INSTEAD of letting me keep my money off the rest of my order, they credit the amount of the unavailable sweater to the “gift card’” which is not a freaking gift card but just credit you get. I complained and ask them to send the sweater in a size they had. Nope I have to reorder and hope it doesn’t happen again. I just don’t understand unbending stupidity. Yes, make it hard on loyal customers so they never do business with your company again. Glad business is that good!!!

I purchased a romper for a sorority date night. The original shipping was fast and speedy; however the uspo marked delivered, but it still hasn’t been delivered. I contacted Impresions immediately on insta gram since I was t able to find a direct number anywhere. I was told to email the boutique. Then here is where all of the back and forth began. Instead of telling me everything I need to forward to get this resolved, I was given a piece of information each time…. I need the order number, then.., I need you to check with neighbors, then yes, it’s insured, then we need a form signed. Over a week has laser by going back and fifth with customer service… I missed my date to wear to what I originally wanted to wear it to…. So I thought I’ll have fur spring break… nope I’m still not sure when I will receive anything… seems like they are buying time with back and forth emails. Never again will I purchase anything from this boutique

Horrible product and experience. I ordered a beautiful blouse "The Paparazzi Top in Champagne" for $46 as a Christmas gift. I was so embarrassed when my gift was opened and displayed. It looked like a child sown it together. The bottom was crooked, one side longer than the other and straps were uneven, not unwearable. Since the item was bought more than 30 days from date of requested return, I can not return it.

Don't buy from them. Completely aware that Fed ex is not a good company to use to ship. When you complain about not receiving your order they acknowledge Fed ex sucks. Tell you the owner knows. Then hang up.

Even though I loved the bag that I received (beaded clutch), all of the jewelry I ordered was cheaply made, and even on sale the price can not be justified. What really bothers me is that all the jewelry had a warning for lead and cadmium, all made in china. These things were not written on website and I can't use any of if nor can I return it since it is final sale. I will never buy anything here again and Do Not recommend this online store.

I bought a summer dress, it looked very pretty on the website however the fabric is too thin and unfortunately Im not even going to be able to wear it since is already torn. The price wasn't too bad but the quality of the dress is too bad. I won't recommend to but on this website unless you have enough money to pay for something you might wear once.