ShopHairWigsReviews of shophairwigs.com

I placed an order for 6 of the same packs of hair and only received 3 of what I ordered and 3 substitutes of different lengths and type. When I called them all phone lines were disconnected. So I emailed and they replied that I would have to pay return shipping and be subject to a 20% restock fee. They wouldn't acknowledge any wrong-doing and apparently they also own Ebonyline so they alleged that since I previously ordered from Ebonyline, it was OK to substitute based on what I purchased in the past. Worst part was my CC Company didn't back me up so I just got taken for my money. Would never ever again order from either company and BTW they do not send any shipping confirmations.

Customer service is poor shipping is poor I will never order for them again because they charge Duty fees to come to Canada and other companies don't do that never again.

I order from them 4 weeks ago and paid extra for expedited shipping. I waited and waited and still received nothing saying they shipped my order. So I emailed (since you can't call and speak to an actual person) and inquired about my order. A few days later they answered the email without actually answering my question. I waited another week and then decided to just cancel my order and look else where. Thank God they didn't take money out of my account, but feel so foolish not looking them up BEFORE putting in my banking info. The prices are great but they suck at sending the product out. Please don't order from these people because you will be absolutely disappointed.

WORST COMPANY EVER!!! THEY ARE SCAMMERS I ORDERED MY WIG 3 WEEKS AGO FROM THESE MUTHAFUCKAS JUST TO SAY THEY DONT HAVE MY FKnG WIG AVAILABLE I BEEEN EMAILING THEM & GETTING NO RESPONSE ABOUT MY REFUND DO NOT BUY HERE !!!!!!!!

Please do not order from them it's a scam. They send some people their orders, and most don't get their orders. That's to throw people off that their just scamming. I ordered a wig, they sent me an email saying my money would be refunded 4 to 5 day, and it's we'll pass that time and I haven't received a dime. It's the principal, how dare cheat people out of their hard earned money especially at a time such as this covid19 where everyone is struggling or holding onto what they have.

Don't do business here. They take your money for a product they know they don't have in stock. Wait 2 1/2 weeks to contact you via email to say your order is not in stock but wanna offer you other hair. I think if you don't have the product say it on your website and not take money and have them waiting for weeks. I will never buy nothing from this site ever!

So I was skeptical about ordering from this site so I placed a small order. Made 2 small purchases then a large order. All orders were delivered but I never received an shipping confirmation nor tracking number. Yeah I know red flags but I got my packages so I dismissed it. Anyways I recently placed an order for $260 of braiding hair it took them 1 week to lmk that part of my order was out of stock. Once I responded they sent me a list of in stock items I replied. The next day I had a fraudulent charge on my account ( not making the connection at first ). I happened to check my account on their website and the status of my order said canceled. But they sent me an email saying my order would ship soon. It will be two weeks since I placed my order and still nothing. The only great thing out of this is that I was not charged on my account for this order unfortunately I was a victim of their scam. DO NOT ORDER FROM THEM

I received an email saying they did not have the 3 wigs I ordered. I told them to return my money. I still have gotten my money back. They keep emailing saying we do not take your money until the items ship yet my account is less that amount. They said it was a temporary hold that would be released in 4-5 days, we’ll its past that time and I still do not have my money I’m my bank account. DO NOT ORDER FROM THEM.