ShopHairWigsReviews of shophairwigs.com

This company is a fake company. They take your money and do not send the product you ordered. I repeat do not order anything from they unless you just want to give money away for nothing

I ordered 2 items from them not only did they not send me my items but nor did they give me a refund for my items they are ripped off. They scammed me!

Do not order from this ShopHairWigs.com! Trustpilot comparisons: Glamourtress.com 69% rating Divatress.com 30% ShopHairWigs.com 17% There is no address or phone number or valid e-mail to contact business. Tried e-mail reply to address given exactly several times : INFO at SHOPHAIRWIGS dot com. It is a not a functioning e-mail address to contact company. DO PRINTSCREEN ORDER # BECAUSE THE CONFIRMATION PAGE ONLY SHOWS WHAT MIGHT BE A BOGUS TRACKING #. The response e-mail to TRACK SHIPMENT is also fake. Infinite loop. ***READ FINE PRINT AT END OF ORDER PAGE: They give you 5 days from projected delivery address to inquire or your ELSE.***

I purchased two packages of 1B Outre, one package of 33, and a Bohemian 14" head band wig. When I removed the wig from the package, I could immediately tell that it was a 10" wig. So, what they did in error was to put a 10" wing in a 14" package. They then emailed me back showing me my order and stating that this is what I ordered. I replied to that email saying "yes that is my order and if you notice their is a Bohemian 14" wig on my order, however, the wig that was in the 14" package was a 10 inch wig." I only want for them to provide me with a return label to send this wig back and for them to provide me with my correct length wig. I've explained this in about 3-4 different emails. Not only are they not acknowledging what I have stated to them or someone is not able to comprehend what I am explaining. Not looking for a refund, I would just like my Bohemian 14" wig that I DID NOT receive. Going on the 3rd week that I have been dealing with this.

The only thing worse than their wigs (which look like 2nds) was their customer service. I received on Fri evening, asked for a Return Authorization the same day and shipped back on Mon morning. They gave some bogus reasons that they were not packaged properly or didn't meet their return requirements and failed to refund me. There are several complaints from others with similar sitatuations.

Try to get a refund because they don't have my wig in my color been two weeks still haven't got my refund

The customer service is abhorrent. I ordered crochet hair, the order went through and 3 days later I received an email that the hair wasn’t in stock. They tried to offer alternative colors or they said I could wait until their vendor sent it. They gave me a timeframe of 2 to 7 business days for the vendor to send it to them, yet they also gave me a 2 to 7 business days timeframe for me to receive it. When I inquired about which timeframe was accurate, they could not comprehend what my question was. If it was being shipped directly to me from the vendor, then this would make sense. But, if they have to wait 2 to 7 business days for the vendor to ship it to them, this means that I would not get it in 2 to 7 business days. The customer service representative could not comprehend my question. It’s my last time ordering from this site.

DO NOT BUY FROM THEM LOL! THEY TOOK MY MONEY (LUCKILY I GOT IT BACK) AND SENT A FAKE TRACKING NUMBER. NOT EVEN UPS COULD FIND MY PACKAGE. YALL ARE LOSERS LOL NEXT TIME BE SMARTER BROKE ASSES!