shopfocallure.comReviews of shopfocallure.com

WORST CUSTOMER SERVICE EVER!!! Magnetic lashes fell apart after one wearing! Horrible quality and equally horrible customer service. DO NOT BUY FROM THIS COMPANY. SCAM

Please take note of similar reviews - I certainly wish I had. I ordered on 23rd August (it's now 23rd September) and my order still hasn't even been shipped. I've chased 3 times and had 3 of the exact same automatic responses to tell me not to worry but my order now shows it's being processed. No it's not - it just shows it's been paid. I get daily e-mails with further offers - as if I'd place another order with them! And to add insult to injury I got an e-mail yesterday with an offer as it had been a month since I'd become a customer. But surely becoming a customer means receiving goods in exchange for money. So far they just have my money and I have no goods. Funnily enough since I asked for a refund they've gone silent so I'll be phoning the bank on Monday.

DO NOT BUY from this company. They take your money and never send you a product and totally ignore your emails. I honestly don't even know if they really exist. Now have to dispute with my credit card. No one should waste their money with these bums. They could care less. JUST A SCAM!!!

Do not waste your time and money with this company. I ordered the intriguing Vamp stamp as a set that came with a Small Stamp, small brush and the ink. It took quite some time and all that arrived was a "Large" sized vamp stamp. Nothing else from the 3 pack that I ordered, so essentially it is useless. I contacted the company to discuss their error. Their response was to send me an RMA number and that I should pay out of pocket to return the item that they sent to me in error and only then will they give me a refund. I explained that I just wanted my product that I ordered, not a refund, and that I was willing to return the wrong item if they sent me a prepaid return postage. My request was ignored. Time to dispute my charges. I should not have to pay postage to return an item that their incompetent staff sent to me in error. I was understanding about it at first, but now I can see their poor business tactics. They boast 100% customer satisfaction, and 24/7 customer service, yet when you email them, their auto response email states that they will respond during regular business hours Monday through Friday. Save your money and your time, this company is a big joke! And for the record, this is the first bad review I have ever written about a company. Usually I say nothing if I am displeased, and I try to reward good service with a good review! -Laura

On 7/20/17, I placed an order for, among other things, magnetic eyelashes (3 pair). My credit card was charged immediately. After a couple of weeks with no correspondence regarding my order status, I contacted the organization via their site. I received a feeble response that I should be patient as the organization was having difficulties with suppliers. As a peace offering, I was given a 10% discount on future purchases. A month after I made my original purchase, the organization's website still showed my order as "unfulfilled." I wrote again stating that I wanted a refund because the customer service was so lacking. For example, I felt that the organization should've kept me up-to-date on the status of my order with regards to their suppliers. I am still waiting for a credit. I cannot understand why this organization does not care about follow-up with clients. Due to Focallure’s laissez-faire attitude, I've decided that Focallure Cosmetics is a sketchy vendor, and I do not trust them enough to ever do business with them again. I suggest that you choose a different vendor for beauty supplies!

I bought a magnetic eyelashes, i just got them yesterday i tried one of them and i could not wear it. i asked for a return they said , no. they must be intact , i just tried one, how i am supposed to know if it works for me if i don't try it? First time this happened to me buying on line. besides all this they were of bad quality, don't look like in the video Scam

Its a scam they took me order 2 days later they send me and email that me card was not may card and of o wss sure ot was to sed a picture .i dink its very strange and did not send the picture they cancel me orde and no w i have to pay dont even now of o eill get reinvers never had such a horrible experience.

Almost 3 months and several follow ups later but still didnt receive a thing (not even my own money).