shopfocallure.comReviews of shopfocallure.com

I would like to leave zero stars - but - that was not an option. I am in the process of moving and this order has been delayed by a few weeks. So now I will not be receiving it BUT instead of canceling my ordered like I requested multiple times or getting a new address to ship to - ALL - my emails were IGNORED and today my order shipped to my old address (in another state from where I am now). Thanks so much for being my number one WORST customer service experience!! This could have been fixed with some common sense communication. I will not be able to try the product + losing money on it + will NEVER be ordering again + will be warning anyone I can about what a scam this all was. Horrible company.

I have not received my order yet and you are asking me to rate it! Tried to track the shipping but unable to track!

The lipsticks do not stay on like advertised. Once you eat or drink anything the lipsticks transfers.. On your napkin, fork, spoon.. In my opinion was not worth the purchase or the wait.

Poor, the lipstick flaked. The online help sucked and the descriptions do not reflect the product inside the box. It's almost like the descriptions were copied. I purchased the baked highlighter which said to pair with the cream highlighter but the product became a hunk of powdery mess! Does anybody use this crap? Thank goodness, I found another product, NYX and their product descriptions lived up to their products. Same price, I think NYX is cheaper and it's made in the US. So if it say's cruelty free.... It is cruelty free!

I placed 2 orders and it took a over 2 weeks to even process and ship the first order. I still haven't received my first order and after 5 nasty emails my second order was cancelled and refunded. I would not recommend this company to anyone I know.

If I could give no stars I would! Ordered several items from this so called company, but after nearly two months of waiting I still hadn't received them. I contacted them after checking my tracking details as it said order processing despite it being two months later. The response I received was the warehouse was busy and they assured me my order would be shipped that day. After waiting another twenty days I contacted them again and got the same response, when I replied to this I got the exact same email but from a different person. After finally having enough I told them to cancel my order and refund to which they said they were unable to do. At this point I informed them I was opening a dispute against them with PayPal, immediately they offered me a 10% refund as if that would make it better. Luckily for me PayPal got involved and I was issued a full refund. Please don't get conned by this company, yes the products look good but you will be lucky if you receive them but they will take your money.

I made an order few months ago, and it arrived after a month. I thought they are somehow a good online business so I ordered again last March 7, 2018 for items worth $110! But until now they haven't sent me any shipment details! What the hell is going on now?! I have been emailing them and messaging on Facebook, but they keep on giving me the same response! WTH! You are scamming people of their hard-earned money! You have no conscience! I tried asking for refund BUT OFFERED ME A REFUND OF 7%! WHAATTT??! Otherwise, they just want me to wait for my order which they wouldn't even tell when they will ship! I am really sick of their responses! They give you reasons like, there has been a shortage in the items...what the hell?! Then why is it even in your website and let people order them!? Isn't that plain scamming?! Send me my orders or refund me my money!!!!!! x/ x/

What a terrible company! I wish I wrote all of these reviews before purchasing from them I was a sucker and bought online after seeing an Instagram post. Weeks and weeks went by and I didn’t even get an order confirmation. After having enough I finally reached out and the next day they told me would be shipping any day. After almost 2 months of waiting to receive my item it comes not as described. And the lipstick items that I purchased looks completely different than advertise online. I reviewed them and researched and the colors were completely off. I beg them for a refund and sent my items back and was told that I would not be allowed a refund for the lipsticks. I told him I wanted them to send the lipsticks since they wouldn’t give me a refund and they told me they also would not. So now I am out of product and money, ridiculous and so infuriating. I will boycott this company and make sure everyone knows to as well.