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shopfocallure.com (shopfocallure.com) has 1,893 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Clothing & Underwear · Reno, Nevada
Excellent
Clothing & Underwear · Henderson, Nevada
Excellent
Clothing & Underwear · Las Vegas, Nevada
Excellent
Clothing & Underwear · Carson City, Nevada
Excellent
Showing 456 reviews with 1 star · Clear filters
Hannah M.
It's a scam, guys.
Response from shopfocallure.comAug 3, 2018
Dear Hannah, I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority and we are committed to our customers. I would be thankful to you if you can please share your order number to [email protected] so I can look into the matter. Regards Focallure Team
Silvana S.
I haven’t receive item yet I ordered 3 weeks ago
Response from shopfocallure.comAug 3, 2018
Dear Silvana, I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority and we are committed to our customers. I would be thankful to you if you can please share your order number to [email protected] so I can look into the matter. Regards Focallure Team
Leslie D.
Products shipped over a month after order was placed and payment sent. Email requesting full refund prompted company to finally ship order. Product quality was terrible.
Response from shopfocallure.comJul 16, 2018
Dear Leslie, I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority and we are committed to our customers. I would be thankful to you if you can please share your order number to [email protected] so I can look into the matter. Regards Focallure Team
Nicola
After waiting for over 2 months for delivering (and sending 3 chasing emails) I finally received my microblade tattoo pen but it was bone dry with not a single drop of liquid inside. Do NOT bother to order from this company as they are refusing to refund..
Response from shopfocallure.comJul 16, 2018
Dear Nicola, I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority and we are committed to our customers. I would be thankful to you if you can please share your order number to [email protected] so I can look into the matter. Regards Focallure Team
Sungju L.
The product I ordered didn't come in a month. I demanded a cancellation and they refunded me their store credit. not my credit card! So I had to order the same product again Even though the store credit is not paid for transportation, I had to spend another seven dollars. The worst shopping mall in the world
Response from shopfocallure.comJul 16, 2018
Dear Sungju, We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer Happiness officer will contact you to know more about the issue you faced and We can assure you that we will do our best to solve each and every issue. Regards Focallure Team
Eva
After sending a lot of e-mails about a faulty delivery, they still send me the tracking information. REALLY BAD CUSTOMER SUPPORT. I already HAVE the order, but you send me the way cheaper products and now I am getting ingored.
Response from shopfocallure.comJul 3, 2018
Dear Customer Thanks for the review, We are sorry for inconvenience Please share your Order Id , so that we can look into the issue. Thanks
Pernille
Bestilte noget makeup fra Focallure i starten af maj. Ifølge tracking-informationen var pakken kommet til Danmark den 30. maj, og derfor kunne jeg ikke længere følge pakken. Midt i juni havde jeg stadig ikke modtaget den. De beklagede forsinkelsen og fortalte mig, at pakken var på vej, og at jeg ville modtage den indenfor et par dage. Knap en uge senere skrev jeg igen. Stadig intet. De beklagede forsinkelsen og bad mig vente lidt længere. Fire dage senere skrev jeg igen. De bad mig kontakte mit lokale posthus for at sikre mig, pakken ikke var der, og hvis jeg kunne bekræfte, at den ikke var, ville de helt sikkert finde en “tilfredsstillende løsning”. Den var der ikke, og jeg skrev tilbage samme dag. Jeg ville gerne have mine penge tilbage. Tre dage senere fik jeg svaret, at de beklagede forsinkelsen og bad mig vente et par dage mere for at hjælpe dem med at levere min pakke. To måneder er der gået, og jeg har ikke set skyggen af den. De bliver ved med at beklage forsinkelsen og bede mig vente lidt længere. De kan ikke fortælle mig, hvor pakken er, men bliver alligevel ved med at påstå, at den er lige på trapperne. Pakken har - ifølge deres system- været i Danmark i en måned nu, uden jeg har modtaget noget, men der er ingen hjælp at hente. Jeg har (heldigvis) betalt med PayPal, så jeg er beskyttet, men jeg synes, det er urimelig dårlig service.
Response from shopfocallure.comAug 30, 2018
Kære Pernille, Jeg er fra kundens lykkehold. Jeg ser, du har efterladt en negativ anmeldelse om Focallure. Vores virksomhedsværdier sætter kundetilfredsheden højt og vi er forpligtet til vores kunder. Jeg ville være taknemmelig for dig, hvis du kan dele dit bestillingsnummer til [email protected], så jeg kan se på sagen. Hilsen Focallure Team
Jenher S.
After waiting and communicating with them for two months I never received my product. I requested a refund in full. They kept trying to convince me to keep waiting and gave me the runaround. Thankfully I paid using PayPal and filed a claim in order to cancel order and receive a refund.
Response from shopfocallure.comJul 3, 2018
Dear customer, Thank you for your review. We will do the best to improve our service.