shopfocallure.comReviews of shopfocallure.com

I ordered 2 products with this “company” on the 21st of September 2018. It is now 14th December and my order still has not been shipped. When I asked for a refund because it has been nearly 3 months I was told that they would only give me store credit (like I’m ever going to purchase with them again). I have never been so disappointed with a company as I have with this one. If you can’t fill your product orders DO NOT advertise them.

Order at your own risk. Ordered back on the 27 of October it now December and still nothing. It’s ( Still being processed) Contacted them many time on live chat and through there web contact us and all they keep saying is allow 2 - 4 days. The warehouse is very busy. Worst company I ve ever dealt with. If there was an option for Negative star that’s were I would be reviewing this company. UPDATED 20/02/2019 in response to your request for an order number, I have given you this information many time NOW. YOU SENT OUT INFERIOR QUALITY PRODUCTS. To which you say is what you sell on your web site. You have even failed to resolve the issue which I raised with the American version of our trading standards. BEWARE

I bought the Finishing Touch Flawless Hair Remover from Focallure and I can confirm this product is absolute rubbish. Cheaply built (I mean, REALLY cheaply) and stopped working within weeks. And their customer service is a joke. You will not get anywhere with them. Do not waste your money. Honestly, do NOT waste your money.

I order October 19, 2018 andmy order is still PROCESSING!! Almost a month and no update nor tracking number!! This company is a fraud! You have been warned. I emailed almost every week and all I get is “your order will be processed in a couple days”. I swear to goodness if they message me on here talking about “what order number so we can settle?” Ive already been giving you my order number every email i sent!! If I don’t get my tracking number in 4 days (November 19) calling my bank and reporting fraud.

Well I bought the product but you have yet to send it to me...... not a great start.

I ordered on October 10th and have had nothing said regarding shipment, because I expected to have received my order by now. I have sent 3 emails, contacted on messenger, filled out an online form and nobody has gotten back to me minus the email regarding the "share your thought and receive $10!" It is incredibly frustrating. My order is late and I want my money back if I do not receive it by this weekend.

After several weeks of waiting I still have not received my items from this company. when queried, they stated that i can only receive a refund from a cancellation in the first 48 hours, this is despite the fact the fraud / sham does not become apparent until much, much later than this time frame. They responded by saying that I can have a "store credit", despite the fact there is not physical store (in fact their stated address is not their's - its a fake address). The reason for my request for a refund is their failure to deliver - not me changing my mind. This is a total sham - BEWARE!!

Jeg synes føler mig snydt for firmaet har lige betalt for vare og jeg har ventet nogle måneder for dårlig firma køb aldrig på hjemmeside igen kan ikke får mine penge tilbage.