Brooklyn T.
Ignoring customer issues
This is my 4th email to your customer service. To whom it may concern, this is my 4th contact to your company regarding my order. As soon as I placed an order, I wrote immediately asking for it to be canceled. I didn’t realise your subscription box was only your products, I’m looking for variety and do not want your products. Your advertising made it seem like you were a box of variety with animal cruelty free products and that was of interest, NOT products from one company. As soon as I made the order and read some reviews and realised this issue and immediately contacted you to cancel. After days of emailing you have sent me an email CONFIRMING my shipment, the shipment I’ve asked to cancel BEFORE it shipped, the shipment I asked to cancel, INSTANTLY after ordering. These are shady business practices and I’m very disappointed. I will be taking my complaint to social media, including all of your comment sections if I do not see resolution within 24 hours. Best Regards, Julia Turk


