shopfocallure.comReviews of shopfocallure.com

Horrible customer service. Still have yet to communicate with the same representative by email more than once. Refused to cancel my order and scammed me into paying money I can’t. Horrible company. Do not order.

I mean I ordered last week and I still haven’t received what I ordered... it’s been over a week.. and I just got an email today that it JUST NOW shipped out. I can’t and won review. Your service sucks.

Was tricked into a subscription they won't allow me to cancel. Any item you purchase automatically turns into a subscription. You can cancel the subscription if you try hard but not the first box so add $25 on top of whatever item you first order from them.

get a free box but in the fine print you MUST subscribe to a month. The box is $37 and it’s NOT WORTH IT. I’d never pay that much for the makeup i received. I contacted them to cancel immediately. They told me I had to get another box. They continued to send me boxes and charging me. Contacted customer service. First person told me ship the box back for refund. 2nd person told me they don’t take returns. Awful experience. Save your money. Worst company ever

Wasn't aware you HAD to purchase the 2nd box at $29.99 plus S&H. Don't feel the box is worth that. Won't recommend this to anyone!

I really like the products, but the customer service is horrible!!! I canceled my subscription, but they charged my account anyway. Even after I explained the urgency, they still kept trying to offer me deals, like they were trying to delay my cancelation. I have sent many emails and even tried to speak to someone via chat, but as soon as I explained the situation, they stopped responding. Now my account is in overdraft status and I have no way of getting home. I called my bank and they can only help me to a certain point. I have yet to hear back from this company. And I will never reinstate my subscription.

I got both boxes & they both are not what i expected the only thing that i liked was the makeup brushes i live in canada & to get the first box that i payed for was $50.72 in Canadian dollers but when i was told it was going to be about $36 something or arond there so im not impress with this box i get a different beauty bags all the time from another company & honestly they have way more better products & they have the same amout of product for alot more cheaper then this box i could have got 5 beauty bags for the same price as one of your boxes not impress at all sorry for being honest but that is my opinion on the two boxes that i received i know it is not what you as a company would like to hear but i dont want to not tell you the truth about theses two boxes i got

Okay this company is a NIGHTMARE! I paid shipping for the free box and it wasn't shipped out. Less than a week later I was charged full price plus shipping for a second box. It was not shipped out. After another week I cancelled the subscription, which may have been my first mistake because things became very difficult from there. several weeks had passed and I had not received an tracking information on the 2 boxes that I had been charged for. I emailed and asked what was going on. They told me that ti takes some time for their items to ship out because they have a 4 point check system to make sure that nothing was damaged or missing before sending things out. I replied, stating that was an unacceptable excuse and that they had enough time to do a 44 point check system. I stated that they had no problem taking my money but they were refusing to ship the products. They asked me to be patient and continue to wait. So I waited another week. I emailed again, they asked me again to wait and be patient without even giving a half assed excuse as to why It hadn't even been shipped out yet. At this point it had been a month since I was charged shipping for the first box and just over 3 weeks since I was charged for the second one. I told them that this was an unreasonable request. They had worn out the right to continue to ask for my patience. They stopped replying. I had paid by paypal. I went to the dispute centre. There was a lovely notice there from Focallure, threatening that if you dispute them on paypal, they will no longer cooperate with communication. They give you the option to allow them 1 last chance to rectify the situation by emailing ceo at focallure.com (seems so legit) And that a reply would be within a few hours. Well I didn't receive that within a few hours. This was a Friday, so I gave it the weekend and nothing. By the end of business day on Monday, I hadn't heard a thing, so I started the dispute process. After contacting them through Paypal the again asked me wait and be patient. At this point I was so livid. I told them that I no longer wanted them to ship the products, I wanted a full refund. It really didn't seem that they ever had any intention of shipping the products. The did not respond. I waited a couple of day. I contacted them through paypal again asking to be refunded. Nothing... so 24 hours later I contacted again stating that this would be the last chance they had to refund me before I escalated the claim. Again they did not respond. I escalated the claim to paypal and they refunded me within 12 hours. Don't waste your time. Honestly. After I started to have issues I googled some reviews for this company and found pages and pages and pages of people details very similar experiences. Such a scam!