shopfocallure.comReviews of shopfocallure.com

I have been trying to contact their customer service which has no number, there isn’t actually a live chat (you create a message and wait for them to email you back) and on an urgent time sensitive manner they haven’t replied in over a day so I would have to say the customer service is very bad. On top of that the issue in question that I contacted them for has to do with how the website showed my next charge date for my subscription as Aug 1 and instead charged me in July when I hadn’t gotten a confirmation email or a shipping email or anything regarding my late June purchase so seeing as how the email record was as well as the information regarding my account I was probably getting a box in July and I did not cancel my subscription yet to see if I would want another one in August AFTER getting the one in July (still no sign of that one). I am very disappointed and feel duped for my money. Its the worst feeling.

Worst customer service ever. They will not respond to you despite being in the wrong. I signed up for the free sample then despite cancelling my account, they charged me for another parcel. Ridiculous. I wish I had never even come across them.

I signed up for the trial package on the 28/06/2019 and paid 7.95$ then on 01/07/2019 I was charged again this time for full price, 36.95$ . In the publications + on the website it says that they send out a package once a month, so how after two and a half days I get a charge again, without receiving the first package and see if I'm satisfied with it and would like to continue ???! they lost me as a customer - if you charge even before receiving the package! I am not interested in the service. In addition, I tried to connect to the site with my email and it gives me a message that no account found with that email. I tried to log in to my account to disconnect the service! + they never reply to the emails i sent.

I had my subscription cancelled yet I was still charged for next months box, I emailed to resolve this and get my money back and I have received no response!!! This is a scam

I ordered & received my 1st babebox. It was free with $6.95 shipping. The shipping was timely. The contents of the box were not what I was expecting. I knew that paying for shipping only for the 1st box that I was agreeing to pay full price for the 2nd month. I thought I would be receiving products offered on the Focallure website. I received 5 items in my box. A face mask with all Chinese writing so I have no clue of ingredients & directions, a broken twist up product brush that also has no product, makeup brushes, lipliner, & glitter eyeshadow gel. I’m really apprehensive about paying for a second month after being so disappointed with the introductory box. 😕

If I could give this less than 1 star, I would. They misleadingly charged my account for more than one BabeBox-BEFORE the first box even shipped! I have been trying to get a hold of customer service all day to help me, but I have gotten a total of 1 email in an entire 24 hours. I send multiple emails to multiple people, but have heard nothing. My recommendation is to NOT give this company and business.

CRAP products, fake customer service, lies, scammers, refused to honor multiple policies on their own website and now harass me daily after saying they'll leave me alone. Never, ever do business with these cheap morons. Crap products and even crappier customer service. Had to get paypal to step in and fix these wanna be scammers.

I cancelled my subscription and yet you continue to charge my pay pal account. This is nothing but a rip off. I want my account cancelled and the payment credited back. I hate your box.