shopfocallure.comReviews of shopfocallure.com

I cancelled my account and then 2 days later was charged for a next months box and i cannot call customer support. I would very muuuch like to be refunded i am unhappy to have been charged for this next month's box after i cancelled the subscription already.

I just received my first Babebox and was extremely disappointed. The eye shadow palette did not match the colors indicated on the box, like they ran out of boxes and put them in whatever they could find. The so-called brush that came with it wasn't a brush at all. It was one of those sponge applicators. The plastic that all of the products are contained in is so cheap and flimsy that if you drop it, it will definitely crack and break. The shadows are not at all pigmented. When I swatched them on my hand, and I have very light skin, you could barely see them. When I used them, even with primer, they had zero staying power, weren't at all buildable, and still looked like they had no pigment to speak of. They are cruelty-free, but not vegan and the shadow alone contains talc and 2 parabens in the first 5 ingredients. The little brush is useless. It's like something you'd give an 8- year-old. The mascara smelled terrible, made my eyes burn, flaked off, and needed 4 coats. The mask. I won't even use. I had never heard of or seen this mask before. I found it on another website. It had such bad reviews. People said it caused rashes, made their skin breakout, and dried their skin out. No thank you! The lipstick was a joke. It smelled like wax or play dough. The color was an awful out-dated peach color. It, too, had no pigmentation or staying power, as well as bled and feathered. The enclosed card indicated that the 5 full- size products were valued at $102 retail. However, I did my research due to the fact that the quality of the 5 products resembled that of those you'd get at a discount store. I found on one website the total value to be $10.10 plus shipping and on a second website $13.15 with free shipping. I felt totally scammed! The worst part? Since this was a free box that I only paid $6.95 for shipping, I still have to pay for a second month at $29 plus $5.95 for shipping! But they don't tell you that when you sign up for the free box! I found this out when I tried to cancel the subscription after receiving the first box. And who in the world adds shipping to a subscription box anyway? There are no other beauty boxes that do this! I get most of the other ones, and not any of them do. I'm thinking of filing a report with the Better Business Bureau. What this company is doing is not right!

Scam, free box is not free at all and you have to pay for another one. products are not worth it I got a highlighter, eyeshadow, brush and two masks... really regret buying it & not recommending to anyone!!

Every thing I got in my box was in Chinese language. I couldn't read any of the ingredients or directions.. The lip liner was broken.. The eye shadow looked like it had been used and the brush had no instructions as to how or where to use it. Very disappointing and will not be ordering another box

Honestly this is the worst company I've ever recieved a subscription box from. The customer service department is an absolute joke, and their policies are not followed, such as return policies and customer satisfaction policies even though they're clearly explained on the policy page. I've tried cancelling several times but all i get is reps telling me i can not cancel but i can pay $25 instead. This box has a value of $25 or less and the products are garbage. Please save yourself the headache and the money and do not order ANYTHING from here.

Received the "free" box with no info guide. Products were horribly cheap. Paid $35 for the second box and almost a month later still haven't received it. Waste of money.

I was truly let down on my first shipment of babebox . I saw a beautiful advertise shipment and got nothing similar. I don't think I will continue my shipments

I ordered the first box, paid $10.00. Received the box and it was horrible. The nail polish was missing the label and wouldn’t work as if it was used. I immediately emailed to cancel as I didn’t want to be part of a subscriber. They sent a couple of emails saying I would hear back from someone in a couple of days and then nothing. I sent several emails to cancel then bam, 3 days later of getting the first box, they charged me almost $40 for the subscription which by the way I sent an email not wanting it and to cancel. So then I email wanting a refund and to ensure it was cancelled. The first guys sent me a document to fill out to cancel so I did immediately. Then a few says past and still no response so I emailed again. Now speaking to someone different, she is telling me that I have to pay for a second box even though I cancelled and haven’t even received any other boxes and she proceeded to tell me that there was a delay in the second box. I informed her no, absolutely not to cancel. She then stated that there was a refund policy for online store credit only. I ensure u, I DO NOT want a store credit and no where on there website does it say that. Then she stated that someone will contact me soon and sent me another document to cancel my subscription. This is by far the worst service I have ever had to deal with and also not to mention no phone number to reach out to. I promise this will not end nicely and I have already spoke to several other people that this is happening to.