Kay S.
I placed a ordered on Feb 7,2019 was…
I placed a ordered on Feb 7,2019 was told it takes about 5 business days and I'd get a email letting me know tracking and my box had been shipped. we are now on Feb 20th and I still haven't gotten a email am waiting on a reply asking whatso going on. I was looking forward to trying this box out and seeing what it had to offer. but instead it's been more of a pain. I did get a quick email in reply when I asked to cancel but if you sign up for the free box you pay shipping you have to buy 1 month ok no big deal they tried to get me to stay by saving me money by charging me 17.99 instead of almost 30 a month but because the box is cheaper then you have almost 7 in shipping so it really wasn't worth the savings I did inform who ever emailed me back I'd buy next month's but want it canceled. so far been more me trying to figure out where my box is and if it's even worth it. and that really sucks! I really really really wanted to give this a shot and see if it would be worth doing it again instead of boxycharm.
Response from shopfocallure.comMar 28, 2019
Hello Kay, I am from customer happiness team. I see you have left a negative review about Focallure. We are sorry that you had to face issues with our company. I Just confirmed with the warehouse, Your March order is shipped and February order is processed and it will be shipped today. Our company values put customer satisfaction as a top priority, and we are committed to our customer. Thanks