shopfocallure.comReviews of shopfocallure.com

Do not waste your money!! Cheap rubbish that comes from Ali express. Its supposed to all be cruelty free but that's very questionable, I've found no cruelty free stamp on many of the products. They say you get the first box free but that's ONLY IF you pay for the second box, unfortunately I didn't see that anywhere on the site. Brands I've never heard of, bad quality and I will not be putting any of it near my skin. This company needs to be shut down.

Signed up for a one month 'free' trial to be told I have to pay for a second month before I can cancel. This was not communicated before I signed up. I signed up for a one month 'free' trial of BabeBox on the 8th of January 2020, paying for the shipping which was $7.95 USD. On the 14th of January 2020, I saw on Facebook that multiple people had complained of being scammed out of their payment details to be charged for a second month, even when they genuinely did not want the box of cosmetics (after seeing how poor quality the cosmetics were). After seeing these reviews, I immediately emailed BabeBox customer support email to cancel my order and subscription. I was then told I have to pay for a second month before I can cancel. 'Since the BabeBox offer is two-months and grants the 1st box for free (shipping only) and the 2nd box for 29 USD + shipping, the subscription can be cancelled after the 2nd box starts processing.' This was not communicated in the sign-up process nor in any of the confirmation emails I received after signing up. After emailing, the replies I have gotten have come from Virtual Assistants and are the same message copied and pasted repeatedly. This company now holds my payment details (which they do not allow to be changed or deleted on their website) and refuses to cancel the subscription, even after I said I would ship the box back at MY expense. It states in multiple places upon signup AND even now on their website underneath the one-month free trial - 'cancel at any time'.

Worst customer service ever. The box sucks and they don't help you at all. Do not sign up

I signed up for a subscription in November via a promotion which allowed me to receive my first box for free and pay for shipping. Once I received my first box, I was highly disappointed with the quality of the products. The packaging for each product was cheap, the quality of the products themselves were very poor. The products look like they came from a Claire’s, not a company attempting to provide reputable beauty products to consumers. I then attempted to cancel my subscription, which can only be done by emailing the company. They do not have a customer service number, mind you. After THREE WEEKS of back and forth communication and speaking with FIVE different employees from the company, not only could they not provide proof that their promotional policy required me to pay for the full price of the first box if I chose to cancel before receiving a second box, but they charged my card a second time WITHOUT MY AUTHORIZATION. Furthermore, I had it in writing no less than FOUR TIMES that I DID NOT authorize a second charge and requested to cancel my subscription!!! I have never dealt with such poor customer service, dishonest, and a downright SLEAZY and SLIMY company!!!!!!!!! Save yourself the hassle and go to Ipsy, FabFitFun, or frankly ANY other beauty subscription company because this company is TERRIBLE. What a joke of a company! The creator(s) should be absolutely ashamed of themselves for their utter lack of professionalism.

From Canada? Not worth it. Claim 5 full suze products, not the case. Last month got a sample and a 25 cent make up bag. At 50$ for 3 “surprise” products? I would RATHER NOT. Also, WORST CUSTOMER SERVICE. Been trying to cancel subscription since december. No response, charged for January even though i was clear in Decemeber that i did NOT WANT JANUARY. SPARE YOURSELF THE HEADACHE 😒

Super disappointed in products being made in China. Are they fake? They also charged me $35 for a box I have yet to receive :(

$35 dollars for some random products? No thanks

Do NOT accept any promotional offers! They will not let you cancel unless you pay the full price and the items are not worth $36. I tried to cancel but they said that I couldn't cancel until I paid for another box and I didn't have the money so it ended up costing me $60 because the took the money out anyways. Never order from them, you cannot cancel anytime like they say. If I could give less than one star I would. Its a scam and you will not get anywhere near your moneys worth! Also, the site will not let you leave a review, so all of the reviews on their site are fake.