shopfirstlinebenefits.comReviews of shopfirstlinebenefits.com

I ordered products from First Line Benefits on 1/1/2023. Today is 1/26/2023 and still have not recived my order. I have called their customer service many times and don't get an answer as to where my order is, just one apology after another. They connected me to a specialist and waited for 1 hour and no one ever answered the phone another time they connected me to a representative, on hold for 20 minutes and he hung up on me. Terrible company. United Healthcare needs to go back to using walmart. I have even sent them emails and am told lies about my order. I get nowhere with them and still waiting for items that I desperately need for my health. It is totally aggravating trying to deal with these people.All my order shows is that it is pending. This is totally rediculous

They claim delivery in 2 to 3 business days. We placed 2 orders the same day. The first one arrived (only partially filled) 3+ weeks later. The second one has yet to arrive. Neither of their "tracking numbers" was recognized by FedEx (where their link pointed). Their Customer Service was courteous, but didn't seem to have any info (when the Orders might be shipped, if the Orders had been shipped) on either Order.

I wrote a review of my experience back in April. The order was placed in a reasonable amount of time and it took almost 3 weeks (not 2-3 bus. days as promised). The next quarter, I placed the order and received on time. Hoping that they finally got their act together, and hoping someone actually reads reviews, I place another order on Oct. 30. On Nov 4, 5 business days, not 2-3, I was told my order should arrive by Nov. 7-8. On Nov. 9, called again. Told order will be shipped on Nov. 10, even though there was no tracking number. Called again today, and no one has an answer to what happened to my order. I have heard so many excuses during this 2 week process, I am sure that there is little to no truth to what I am being told. Shame on First Line, they should be called "Last Line".

It was ok until recently. I have tried several search engines. When it tries to bring up the site all I get is a server error. No one can help me get into my online account when I called the company.

I placed an order and when it arrived I opened the box and I had 3 boxes of headache compresses and a carpal tunnel brace. What I ordered was 3 bags of Luden cough drops, 2 bottles of Vitamin B-12 , vein cream and Benadryl itch ointment. I called and told them the box had my invoice, but not my things. They said they would resend my order, but they don’t take any returns so I could do whatever I wanted with the wrong items. The second box came it had 3 items that I had ordered and 2 boxes on vinyl gloves to be used in Chemotherapy, that I didn’t order. I called them again, this time they said they would send me the other 2 items, but NOT to my address, I would have to give them an alternative address. MY ADDRESS was not an issue, the boxes made it every time. The issue is in the people that fill the orders, a different address to mail my orders WOULD NOT help their INEPT employees do their job right. They refused to send me anything to my address . I spoke with my local political Representative after getting no where with Firstline, and his Office called and said there have been so many complaints against them, that their contract was probably not going to be renewed. So please keep complaining to get rid of them, as well, my Representative is looking into what they are doing with the left over dollars that are disappearing.

This new company is a joke!! I ordered a few things I needed that came up to 31$ that left me with $14 on my account well I went back in a few days later to order something else and it said I had to order $30 in merchandise before it let me finish my order, I didn't want to do that so I called the company and they said if I didn't do that I would forfeit my remaining balance. I would have had to pay with my credit card there was nothing else I wanted some of the things I use is always out of stock I hope United Healthcare sees our complaints. Oh, I'm just wondering what they do with the remaining balance if you don't go for their little scam!!!

I am connected to FirstLineBenefits solely due to Health Insurance. Therefore, ALL the responsibility may not be FLB's. However, they are in a Business relationship that really is an obvious Rip-Off because: (1) The $40 per quarter is strictly per Quarter as the credits disappear if unused within the Qtr. Who gets the revenue if the member does not? (2) The chat line is soooo unsophisticated. The chat intro requests your contact info. Then, when the chat line is assigned, the Agent demand your contact info again "for HIPPA reasons" (rubbish). (3) The value of the items are INFLATED by 20, 30 sometimes 50% from the street (Walmart, Amazon) prices. So the $40 could be $20 in REAL VALUE. Strangely, this "arrangement to embezzle" may actually cause me to seek out a different Health Ins Company - it is just Dishonest.

I am 89 years old and I use my computer daily. Your set-up for me to order my $50. in free merchandise is hard and confusing. You ask for my Card No. I gave you a number from my card, but your robot would not accept it. I had a hard time ordering and it took me a long time.