Ethan C.
Spacers didn't fit, customer service was weirdly passive agressive + ghosted me
I purchased front and and rear wheel spacers (11mm front, 20mm rear) for my 03 VW Passat GLS. They arrived quickly. Install went good for the rear spacers but the front ones could not sit flush with my wheels whatsoever. On top of this one of their supplied bolts stripped my threads in the rear. Not sure why this happened because it felt like it was going in fine by hand before torquing. They sent over new bolts free of charge and after thread chasing, it torqued correctly. I also told them the front spacers were not working correctly and I realized I didn't really need front spacers in the first place (aftermarket wheels covered the clearance I guess), and their response was weirdly passive aggressive, stating "Please feel free to return your new, in a resalable condition, uninstalled parts with your printed RMA in your package". They were never installed because they physically didn't want to, lol.. On top of this they only provided a PDF for the RMA slip, no shipping label, meaning I would have to pay for shipping to #1 return a defective product and #2 return a product I did not need in the first place well within my return window. I may have had to get the return label through their website, so I'm not 100% sure if that is correct. I was out of state at the time on a road trip (rear wheel still had 4/5 lug bolts but it held fine), so when I returned I sent them another email explaining I didn't return the spacers incase I could give them to someone, but I did some more test fitting with them and confirmed there is something defective. I sent a video and picture explaining my issues. They then tried to say that the issue was my hub-centric rings for my wheels, but if that was the case why did they work fine for the rear? And why do the front wheels mate to the wheel hubs themselves just fine? I sent a response email to them on August 11th, and have since not received a response, likely meaning I was ghosted. Overall ShopDAP makes good YouTube videos but I would avoid their actual business. I only got these wheel spacers specifically because of HumbleMechanic's video on them. A lot of their products seem overpriced compared to competitors as well.