Tammy D.
Great customer service
My 5 star rating is based on the customer service that I've received noy on the product, as I haven't received it yet. I ordered through the shop app on December 8, 2024. After a few days I checked the shop app which showed the pkg had not been received. I emailed CHAMI asking for the order to be cancelled. Ashley, a Customer Service Rep, emailed me to assure that the pkg had shipped. A couple of days later I checked the shop app again which still showed the pkg had not shipped. I was confused and a bit frustrated. Through emails Ashley advised that the order is not updated on the shop app. She provided me with a link to tracking which shows that my pkg has shipped. Ashley was quick to respond to my emails and was patient while explaining the difference in information on shop and CHAMI. Great customer service. I'm looking forward to getting my pkg and start using it. If the product is as great as the customer service I'll be very pleased.
Response from CHAMI BeautyDec 18, 2024
Hi Tammy, Thank you so much for your review and for your kind words about our customer service! I'm really glad I could help clarify the situation for you. I completely understand how the discrepancy with the Shop app tracking might have caused some confusion, and I truly appreciate your patience in allowing me to sort things out. I’m just as excited as you are for your package to arrive, and I’m confident you’ll love using it. Please don’t hesitate to reach out if you have any questions once you start using it, I’m here to assist you! - Ashley