ShopBLT.comReviews of shopblt.com

Response from ShopBLT.comFeb 2, 2021

REPLY #2: ETA information is not in small print. It's directly on the Expanded Availability Details displayed on every product, in the pop up on when you click the word "ETA" and "Earliest ETA" in the availability charts, in the FAQ, in the Terms of Sale, on every page of the site at the bottom, and directly above the Place Order button. We can only provide people with the information. We can't make them read it. Lastly, you're complaining about manufacturer ETAs. We are not a manufacturer, and don't make up ETAs. They provide them to us, we provide them to you. It's that simple. And your generalized statement about incorrect delivery expectations is completely inaccurate. Graphics cards are in short supply around the world. Manufacturers are missing their ETAs. What ETA would you like us to put up? A made up one? We can only rely on data provide to us. We have no idea if a manufacturer is going to meet the ETA they generate and provide, as we cannot see into the future. REPLY #1: What were you asked to switch to? Nothing. As is iterated in multiple places on the site, in your order confirmation, and repeatedly on this site, ETAs are generated by manufacturers and suppliers. We have nothing to do with them other than relaying them to customers. We understand, and share your frustration over delays. Unfortunately, we have no control over the speed and quantity of production by the manufacturers. We simply must wait for them to produce sufficient product to fill the orders. When they push back their ETA's, there is truly nothing we can do about it. We are always seeking alternative sources for products, and do our best to fill orders whenever possible. And, there is no charge to place a pre-order, and customers are free to cancel at any time without penalty, should they find the item elsewhere.

Response from ShopBLT.comJan 20, 2021

REPLY #3: The site asked you for your order number. You never replied. We then flagged your review as we had no idea whether you're an actual customer or not, since you refused to provide your order number to Truspilot. There is nothing wrong with a business ensuring reviews are from legitimate customers. And, for the final time -- we did not delay anything. We are not a manufacturer. We do not control the manufacturing and distribution process. We are a reseller. We must wait for manufacturers to make items. We're sorry you're having difficulty with that. REPLY #2: Unfortunately, we have no control over the speed and quantity of production by the manufacturers. We simply must wait for them to produce sufficient product to fill the orders. When they push back their ETA's, there is truly nothing we can do about it. We are always seeking alternative sources for products, and do our best to fill orders whenever possible. And, there is no charge to place a pre-order, and customers are free to cancel at any time without penalty, should they find the item elsewhere. We never change our markup or artificially inflate an item's price. Price increases are based solely on cost increases. We will never charge a customer more than the amount they initially agreed to, without their permission. Conversely, we will always apply a decrease in pricing automatically, without asking. ORIGINAL REPLY: Unfortunately, you are incorrect. We never change our markup or artificially inflate an item's price. Price increases are based solely on cost increases. We will never charge a customer more than the amount they initially agreed to, without their permission. Conversely, we will always apply a decrease in pricing automatically, without asking. As noted on every page of the site at the bottom, in the Terms of Sale presented to customers before they submit an order, and directly above the "Place Order" button on the final check out page, ETAs and pricing are not guaranteed. We notify customers when current costs have risen beyond an amount we can absorb, based on the original price at which the pre-order was placed. If current costs have not decreased to an amount we can absorb by the time inventory arrives, then the order must be repriced, and will be halted, and the customer will be asked whether they wish to proceed or not. They are under no obligation to do so. We understand, and share your frustration over delays. Unfortunately, we have no control over the speed and quantity of production by the manufacturers. We simply must wait for them to produce sufficient product to fill the orders. When they push back their ETA's, there is truly nothing we can do about it. We are always seeking alternative sources for products, and do our best to fill orders whenever possible. And, there is no charge to place a pre-order, and customers are free to cancel at any time without penalty, should they find the item elsewhere.

Response from ShopBLT.comJan 15, 2021

REPLY #2: According to our email history, you submitted one request to cancel your order, yesterday. Your order was cancelled today per that request. The website typically accepts order cancellations 24/7. REPLY #1: We cannot identify you from "The Supreme Commander", but anyone can cancel their order online, or by sending an email. People place and cancel orders all day long. We'll be happy to cancel your order if you're having trouble doing it yourself on the site. You only need to email us.

Response from ShopBLT.comJan 17, 2021

Reply #2 We ask Trustpilot to verify all reviewers. When they don't reply, which you didn't, then we flag the review as we have no idea whether you're actually a customer or not. There's nothing wrong with asking people to verify that they're a customer and removing fake reviews it they don't reply. We understand, and share your frustration. Unfortunately, we have no control over the speed and quantity of production by the manufacturers. We simply must wait for them to produce sufficient product to fill the orders. When they push back their ETA's, there is truly nothing we can do about it. We are always seeking alternative sources for products, and do our best to fill orders whenever possible. And, there is no charge to place a pre-order, and customers are free to cancel at any time without penalty, should they find the item elsewhere. As noted on every page of the site at the bottom, in the Terms of Sale presented to customers before they submit an order, and directly above the "Place Order" button on the final check out page, ETAs and pricing are not guaranteed. We notify customers when current costs have risen beyond an amount we can absorb, based on the original price at which the pre-order was placed. If current costs have not decreased to an amount we can absorb by the time inventory arrives, then the order must be repriced, and will be halted, and the customer will be asked whether they wish to proceed or not. They are under no obligation to do so. We never change our markup or artificially inflate an item's price. Price increases are based solely on cost increases. We will never charge a customer more than the amount they initially agreed to, without their permission. Conversely, we will always apply a decrease in pricing automatically, without asking.

Response from ShopBLT.comJan 13, 2021

We understand, and share your frustration. Unfortunately, we have no control over the speed and quantity of production by the manufacturers. We simply must wait for them to produce sufficient product to fill the orders. When they push back their ETA's, there is truly nothing we can do about it. We are always seeking alternative sources for products, and do our best to fill orders whenever possible. And, there is no charge to place a pre-order, and customers are free to cancel at any time without penalty, should they find the item elsewhere. As noted on every page of the site at the bottom, in the Terms of Sale presented to customers before they submit an order, and directly above the "Place Order" button on the final check out page, ETAs and pricing are not guaranteed. We notify customers when current costs have risen beyond an amount we can absorb, based on the original price at which the pre-order was placed. If current costs have not decreased to an amount we can absorb by the time inventory arrives, then the order must be repriced, and will be halted, and the customer will be asked whether they wish to proceed or not. They are under no obligation to do so. We never change our markup or artificially inflate an item's price. Price increases are based solely on cost increases. We will never charge a customer more than the amount they initially agreed to, without their permission. Conversely, we will always apply a decrease in pricing automatically, without asking.

Response from ShopBLT.comJan 7, 2021

Your original review concerned being upset with us that a manufacturer discontinued an item. Now you've shifted gears to claiming we make promises we can't keep. Just to clarify, the word "promise" appears nowhere on the site, and nowhere in any email we send. Period. It's not like we enjoy telling customers that manufacturers discontinue items. We have no control over the manufacturing process, and alert customers as soon as we're notified an item is discontinued. As for often failing to deliver, I don't believe you have access to our database, so I'm not sure where you got that information. We ships hundreds of orders, daily, and have been doing so for 30 years. You seem to be implying that an ETA, which is an estimated time of arrival, is some type of promise. It's not a promise of anything. We stress, repeatedly, that ETAs are provided by manufacturers and are not guaranteed arrival dates. We have no other delivery information than the ETAs provided to us, and we pass them on to our customers. That's all there is to it, and we have no control over them. If they expire, we request an update and provide it to our customers. Original Reply: This review makes no sense. The manufacturer discontinued the item, and we notified you of that, and cancelled your order. We have no control over manufacturers discontinuing items. This review should be directed at EVGA and Nvidia. It has nothing to do with us.

Response from ShopBLT.comDec 28, 2020

We understand, and share your frustration. Unfortunately, we have no control over the speed and quantity of production by the manufacturers. We simply must wait for them to produce sufficient product to fill the orders. When they push back their ETA's, there is truly nothing we can do about it. We are always seeking alternative sources for products, and do our best to fill orders whenever possible. And, there is no charge to place a pre-order, and customers are free to cancel at any time without penalty (as you have done), should they find the item elsewhere. Lastly, your position in line is the next number in the availability chart, when you placed your order.

Response from ShopBLT.comDec 5, 2020

Issue 1 - We're sorry if you had a bad experience. We don't make a practice of scolding anyone. It's tough to address a generalized statement like this without specifics. Issue 2 - When you pre-order, you have not bought and paid for anything. You've reserved a spot in line. We do not demand that customers pay any price. When the manufacturer has a cost increase that we cannot absorb, we're forced to notify customers and allow them to continue or not. We do not pass along these notifications until items are in stock because the cost may change again before that time. We do NOT know what the prices are going to be BEFORE we get products. Prices change frequently and manufacturer's and distributors invoice at current pricing after they ship. Being a reseller is not like being a consumer. It doesn't work the same way. We fully state on every page of the site, in the Terms of Sale, which were presented to you before you ordered, and you agreed with, that pre-order pricing is not guaranteed. This is specifically the reason why we put this statement on every page of the site, in the Terms of Sale, and directly above the "Place Order" button. We want customers to be fully informed that pricing can change on pre-ordered items. We wish it didn't as we don't like it either, but when we can't absorb the difference, we can't continue with the order at the original pricing, as our original cost is no longer valid. As for "NO ONE ELSE" doing this, it is most likely because no one else deals with the large number of pre-orders that we do, with most of the companies you likely buy from, not allowing pre-ordering at all. It's a lot to manage, and most other companies shy away from it, due to the way pricing can change and the logistics of managing thousands and thousands of pre-orders. Lastly, regarding our pricing -- we have not had an increase in markup in 15 years. Pricing is based on our costs. When a product's cost goes up, the pricing goes up. It's that simple.