AM APPARELReviews of shopamapparel.com

Response from AM APPARELMay 10, 2022

Hello Ricardo, Sorry to hear that the product did not meet your expectations. We will use your feedback to improve our services and products, please contact us to request a return and refund. We take customer satisfaction very seriously! Regards, John M. AM APPAREL

Response from AM APPARELNov 4, 2021

My name is Joh from AM APPAREL. Thank you for proving your feedback here on Trustpilot. We are sorry to hear that you received a different item than what you ordered. Sometimes, although rarely happens, there is a miscommunication between our warehouse systems and website system and customers receive a different item than what they ordered, when this happens, we are more than glad to resolve the problem. If you would like a refund, we are more than happy to offer that, or if you would like, we can resend the correct item. We emailed you regarding this, please reply to the email with how you would like to proceed. EDIT: Hello Clayton, we have been notified by USPS that the correct item has been delivered. We hope we were able to solve the issues and please don’t hesitate to contact us if anything:)

Response from AM APPARELOct 11, 2021

Hello Nicholas, My nme is John from AM APPAREL. We are sorry that you haven't received your package and it's been a while. Our standard shipping usually takes 7-10 days or less and while we do our best to get the orders to the customers as quick as possible, some things happen that are outside of our control, especially this holiday period as shipping demand is high, shipments are experiencing delays. We just introduced a new express shipping which should solve part of this problem. Again we apologise for the delay, and we will reach out to the shipping carrier for an update. You should expect an email from us in the next 1-2 days as we wait for a response from the shipping carrier. Regards, John M. AM APPAREL

Response from AM APPARELOct 10, 2021

Hello Richard, My name is John from AM APPAREL. Thank you so much for your review and feedback, we work hard to make sure our customers are happy and satisfied with their purchases. For the tracking information, the tracking number is automatically email/text to the customer as soon as the package ships. I see that we emailed you the tracking info on the 24th of September, sometimes the emailed are sent to your junk folder so I would recommend checking there as well when looking for tracking information. We understand that some orders are taking longer than usual to be delivered, this is because shipping carriers are experiencing delays due to the current surge in shipping demand during the holidays. We just introduced a new express shipping which is faster than the standard shipping. We hope you will consider purchasing from us again and if you have any issues, please don't hesitate to contact us. Regards, John M. AM APPAREL

Response from AM APPARELSep 30, 2021

Hello Mariah, We are sorry to hear that you had a bad shopping experience with us, while we work hard to make all our customers happy, it doesn't always go like intended. Upon checking your order, I see that our team sent you an email 24 hours before the order was cancelled, the email was detailing that the item had run of stock in the color you picked, and it also gave you available color alternatives in that email, we waited to for 24hrs for a response from you but we received nothing, that's why the order was automatically cancelled. We take customer satisfaction very serious and we would appreciate it if you can reach out to us incase you have any further concerns or questions. Regards.