Steeve T.
Your customer service is non-existent
Your customer service is non-existent. I've left messages in your chat and only one in 10 get answered. The item descriptions are vague which forces you to buy your overpriced photos which other services don't charge for.. If something needs to be sent to the States the charges are more than to overseas..
Response from Shop2ShipMar 17, 2021
Dear Steve, Thank you for your review, we have revamped our customer service experience and are replying to all emails within the hour, please send us an email at [email protected] so we can help you. Please see our comments to your statements below: 1- Regarding the description of the item we are only able to use the information we see on the delivery label such as origin, tracking number and consignee details. Most of our users are well aware of the content of each tracking number. 2- Regarding the photo service, if you have any issue identifying an item after purchasing the photos if you need more photos, our team will gladly take them and share them with you which has cost to our company. 3-Regarding US delivery charges, it is not very common for us to ship in the us and it is considered a fraudulent practice since if the user has an address in the US the only reason to use our services is to hide his/her name and real address, for that reason we can not offer as competitive rates as we do for other countries. Overall Steeve, your review seems a bit off since the name you are using doesn't even match the name on your email address. Kind regards, The Shop2Ship Team