MandarinaduckReviews of shop.mandarinaduck.com

NEVER buy a suitcase from them. We bought 4 (!!!!!!!!) every one of them cracked in exactly the same place after 1 use. They told us it was baggage handling error which was absolutely impossible given they all cracked in the same place. We feel like we have been robbed and they flat refused to give us out money back despite providing picture evidence. So £600 wasted. We have never ever had an experience like it.

Après un retard de livraison et 5 mails restés sans réponse , je constate que le service après vente est catastrophique !!! Leur réponse est une réponse automatique et personne ne doit lire les mails ..A FUIR !!!

Massive problems with delivery due to UPS incompetence. Mandarina Duck are doing nothing about it - except insinuating that its my fault. The reply email I got from them was flat out rude and unhelpful - it almost seemed as if they had not read my email properly. They have not offered to refund the extortionate shipping price I paid even though I directly asked (they ignored that part of the email). Awful and disrespectful.

I have placed my order on 26/11 and I haven’t received it one month later. Furthermore, they don't reply to emails and the English line is not working! they behave like spam websites that they take your money and they disappear!!! stay away from them!!

Recently I purchased online a cabin trolley case from MD . Price shown included VAT and shipping costs and published a TOTAL price which I duly paid. A week later when the item was due to be delivered, I was informed by UPS that there was a further £47.55p to be paid, representing a 27% upload on the price. I understand what is going on with import fees from the EU but I can't accept that seller does not make the buyer aware of these hidden costs at the point of sale. In this case the extra 27% upload meant that the product was not worth the overall cost in my opinion. I attempted on several occasions to say that I do not want to pay the extra import fees and requested that the product to be returned to MD. MD failed to understand my situation and blamed the courier UPS. UPS just referred me back to MD and took no responsibility. This game of ping pong (in which the customer was the ball) went on for three weeks . In the end, I felt pressured to pay the extra import fees ( due to threats of being referred to a debt collection agency) and accept the product , even though I felt it was not worth the money. I have purchased many items over the years from MD but on this occasion they let me down. The were not transparent with their pricing and they failed to take ownership and resolve the matter with the shipper. No more custome from me !

I ordered a luggage 2 weeks ago! The status of my purchase is stuck on that point. 2 weeks now didn't even shipped! Im sending emails and called them as well and there is no explanation, just that they forward my message! On emails no reply at all. Im shocked to be honest, didn't expect from this company to behave like that, its embarrassing them and their status and they absolutely need to change customer care because i don't see care at all.....!!!!!

Un sac acheté 140 euros il y a 15 mois est devenu décoloré. Le bleu marine devient blanc. On dirait 1 pauvre sac à 15 euros issu d'un bazar chinois. Ce sac est toujours sous garantie et le service client m'a répondu que cet état était de mon fait. Non seulement ils vendent de la très mauvaise qualité et ils refusent de le reconnaître. Je vous déconseille ces sacs et tiens les photos à votre disposition.

THE WORST CUSTOMER SERVICE, I BOUGHT TWO BAGS AND BOTH OF THEM HAVE THE SAME PROBLEM,THE CORDS ARE FALLING DOWN,I HAVE SEND A LOT OF EMAIL AND NOBODY ANSWER