MandarinaduckReviews of shop.mandarinaduck.com

No matter how nice, attractive and high quality the product looks, avoid this site. My daughter ordered a cosmetic bag that was sent to the wrong address and tried to convince her that she had written her address wrong. After almost 2 months she still hasn't received a refund. After her disappointment, I ordered the same thing again, but this time the payment method was PayPal so I felt safer. After completing the order, I didn't receive a tracking number. I contacted the customer service twice without a response. I repeat, I'm lucky that I paid with PayPal, which refunded me the amount. If I could rate it zero, that would be the rating of this site.

Bought a Manderina Duck self weighing case in 2022 in Florence. I had been really pleased with my purchase which came with a 5yr warranty. However, this isn’t worth the claim. My hard case has split and customer services tell me that they have no authorised dealers in the UK. My options are to return it to the shop I purchased it from in Florence or pay for it to be delivered to them for inspection. These cases are expensive and should last at least 5 years, standing up to loading and unloading from aircraft. Poor show Manderina Duck, I will never purchase another case from you and will advise others not to do so either.

Fate attenzione prima di comprare da loro . Sto correndo dietro loro per un reso fino adesso non riescono a rimborsarmi.

Finalmente Mandarina ha visionato il danno. Ho saputo che è qualificato come USURA. Benissimo. Una cerniera che è fatta per chiudersi e aprirsi infinite volte dovrebbe essere cucita meglio. Ovvio che se si scuce poi funziona male. Grazie per la pessima esperienza. Comperato cinese ma pagato europeo!

As I have purchased from MD before, I had asked for a purse and wallet for a gift, last Xmas 2024. Well, my husband had purchased 2 of the same, exact wallets by mistake. We had gone out of town for the holidays, and by the time we got back, apparently we had missed their 14-day return policy. Just a question, but who has a 2-week policy like that?? It took me a couple of days to call them, about two tries each day. I realize I’m calling Italy, and that it’s a different time zone, but NO ONE answers the phone, so the whole time I’m thinking I’m on hold, after the prompts to push the right #, and instead I’m just sitting there. I *finally* get through to a “lovely” Italian woman, who was just a delight-I ask her about returning the wallet, and she proceeds to bark at me, that is not possible, you have missed the 14-day return window, thank you for calling MD. Wonderful. Fast forward to a couple of days ago-upon checking our Verizon bill, there are $10 worth of international call charges to, you guessed it, ITALY!!! And it lists it as a “landline” call. We haven’t had a landline for 15 years, like most people, so I was baffled. The fact that a supposed “luxury”, international company doesn’t have a toll-free number for out of the country customers, is UNbelievable. For that reason, for the nasty woman, and the crappy return policy, you guys have just lost a customer. Good job. Not worth it. And another thing: make your website a little more user-friendly. It’s annoying, and has glitches. Oh, and we got the $10 waived from our cell phone company.👍🏻

Mandarina Duck is a scam. It is not possible to return goods to them. We bought two travel bags - about 400 € total and advertised has having 4 wheels. When they arrived they had 2 wheels. We requested a return and got a return order no. but no shipping label and no adress to return to. Numerous calls have been made to get label and adress but they simply dont take the phone

Mia madre ha comprato una borsa nel loro store di Firenze, con un valore di oltre 200€, ma dopo poco meno di un anno questa ha iniziato a rovinarsi fino a formare dei segni sulla parte frontale. L’ho portata in negozio con lo scontrino, perché valida ancora di garanzia e mi hanno detto che è un problema di usura… una borsa da spalla usata pochissime volte per uscire e per metterci chiavi e portafoglio dentro, per poi poggiarla in casa su un attaccapanni si rovina incantevolmente ed addirittura con segni di usura!!!! Imbarazzanti, qualità pessima e inoltre non si degnano di trovare qualche soluzione e andare incontro al cliente. La prima ed anche l’ultima volta, SUPER SCONSIGLIATO

I ordered a bag and returned it, didn't receive a refund. Wrote to them twice, no response. No refund and no response. Scam.