Leeds UnitedReviews of shop.leedsunited.com

Poor service - sent the wrong item and refused to sort it in time for my daughter's birthday. Try and go to a shop rather than online!

Never buy anything from this site, its absolutely biggest con.

Bought my daughter a bobble hat. The stitching was shocking and the bobble fell off and I've just been ignored when I've tried complain.

Ordered x2 jacket on the 29/12/21 finally received the jacket on 10/1/22 after paying for delivery for it to arrive quicker. Opened the package to find the jackets I’ve ordered are completely different to what I wanted not even remotely the same. Starts to email them sometimes I got reply other times I didn’t. Finally gets sorted and reassured I will receive the next product correct. My next delivery comes and to my surprise they have sent me the wrong jacket yet again! This time I decided to call them and the awful person on the end of the phone was no help what so ever. He’s was just had backwards has the people picking and sending the items out. And to make me laugh even more the jacket they keep sending me isn’t even online so how am receiving that jacket is beyond me. For a premier league club it’s disgusting they are quick enough to take your money but not quick at sorting the problem stay well away!

Ordered my son the Home goalkeeper kit which this season is blue. The blue socks and blue shorts arrived as ordered but NOT the blue top but the ORANGE one! I double checked the order to make sure I’d not made a mistake and accidentally ordered the orange one but I hadn’t and I’d definitely ordered the blue one. By the time the items had arrived which was 2 weeks after I ordered there were no more blue goalie shirts left. I was devastated for my son as it was his Christmas present. I wrote to the club requesting a gesture of goodwill due to them messing up and not being able to rectify their mistake but nothing. Their customer service is atrocious they don’t give a damn about the fans just making money. They should seriously give their online packing staff some extra training as who sends an orange goalie top with blue socks and blue shorts when the order invoice clearly states blue home goalkeeper shirt.

Sent incorrect items and just ignore all emails trying to get resolved. Clearly they don’t care as they don’t seem to have responded to any of the negative reviews on here. Really poor behaviour!

Ordered 2 x full kits online for my boyfriends birthday. Ordered on 29th Nov on a next day delivery and its the 7th Dec today. No printing or anything so should not be delayed. Still not shipped and no answer to e-mails. It's his birthday at the weekend. I'm fuming!!!

What a horror story. I ordered a lufc top with players name and numbers on reverse for my 14 year old's birthday. It cost over £75. When it arrived, the lettering was damaged. I phoned up and they asked me to take photos of the damage. Then they said i need to return the item at my own cost. I have asked for a refund of postage and still having issues now. I have sent loads of emails and done exactly what they have asked and still no further forward and my son does not have a birthday present. The customer service is SHOCKING!!!!!! If you order from here then I hope that your order arrives in pristine condition as you will be out of pocket for a very long time if not. It is extraordinary for a premier league club to offer no care to it's customers. I would not normally write negative reviews but this is deserved. JUST SHOCKING!! SHAMEFUL LEEDS UTD!! Just shameful.