Leeds UnitedReviews of shop.leedsunited.com

items delivered all ok. Trouble started when trying to return. No return paperwork in the delivery. No reply from multiple emails. Only contact is the premium number. Would defo avoid ordering off line.

Terrible experience ordering a T-shirt for my partners daughter. We ordered a personalised T-shirt didn’t fit asked to return it they said they couldn’t because it’s personalised. Which is fair enough I asked for the T-shirt to be returned. The staff are so unhelpful and so rude wouldn’t reply to emails even spoke to the manager who was not helpful at all. Ordered the shirt last November and we still haven’t had it returned. Will never order anything again which is such a shame as my Partner has been a Leeds fan all of his life so disappointing.

Delivery terrible, customer service appalling, special mention for the online chat who took 15+ minutes to even find the order. Apparently in the 3/5 days normal delivery the operative word is normally. No responsibility taken for delivery taking longer, that’s just the way it is.

Would give less than 1 star but you can’t. Absolute worst company to deal with. Avoid!! Ongoing issue with them since 22nd December. Still not resolved. Ordered a personalised shirt online on 10th December, it arrived 22nd (due to postal strikes) with no personalisation. Sent two emails, no response to either. Rung and spoke to James, requested another one to be sent and I would send the incorrect one back. Said he would speak to a manager and call back. No call back. Rung again for an update, no manager around, James said he would call back. No call back. Got to Xmas eve was tired of waiting for a call back so ordered another shirt with personalisation. Spoke to James, again after Xmas and told him I would return the incorrect shirt and James said they would issue a full refund including postage. Sent shirt back with a letter of complaint addressed to manager. Not a word from the manager. New shirt arrived a week later (2 weeks after ordering), was correct this time. Then received email to say refund would be issued less £9.40 postage. Rung and spoke to Serena (I think) and asked why I was being penalised of my full refund for their mistake. Asked to speak to a manager, no manager there, surprise surprise. She said full refund was being issued and that the company who the refund goes through wasn’t very good as her system showed a full refund was being done. Guess what! Received refund less the £9.40 postage. Now have to call them again and there will no doubt be no manager available. Also, I’m now down £25 making phone calls to their only number which is an 0871 number. Will never order from them again.

My order lost in transit,it is 20 days since I placed the order over £200 Have sent them three times an emails and no response. I have phoned costumer service twice,very rude two woman,do not listen and they doesn't want accept that parcel is lost and doesn't want give me refund.I did contact today PayPal and open the case to get my money back. Absolutely awful experience, never again and recommend to avoid

Ordered a hoody on the 5th Dec for my son for xmas, saying it was in stock so paid via the net then 7 days later had a refund then an email saying out of stock on the 12th? So it took them a week to tell me its out of stock what a joke of a company. You will never have any money of me again.

I wish I could record a minus score, the customer service provide is nothing more then beyond second rate! I purchased a 2022 away top for my sons birthday at beginning of September which was faulty on arrival, it’s now the 20th of October and I still don’t have a refund after multiple emails. I have purchased a replacement via another source at a cheaper rate will never use Leeds United shop again!!

Ordered 1 top for me and kit for my grandson they ve had the money said the order has been shipped parcel tracking number doesn't exist phone parcel force number not reconignised sent 3 messages on chat about it no reply who ever running the online shop should be sacked