Leeds UnitedReviews of shop.leedsunited.com

Very poor company. Ordered items that should have arrived before Christmas. No response to emails and 3 messages submitted via the website. Tracking has not been updated. Telephoned and spoke to a woman who couldn’t have cared less. Should have checked reviews before placing the order: do not recommend shopping on Leeds United website.

Similar story as previous reviewers. Order placd on 11th December for 2 shirts. Nothing received, no correspondence. Emails to Customer Service bounce back as undelivered, phone calls not answered and ring back requested not actioned. Am beginning to wonder whether I have been scammed. Will be taking action through credit card company.

I placed an order on the leeds official website on the 7th of December, when I check the progress of my order it shows still processing. I have called but can never get through and I've also pressed 1 for a call back which I will never receive. For such an amazing football team the merchandise department is appalling and will never purchase again. Oh and I'm still waiting for a reply from my emails and my call back.

Really disappointing. Ordered a home shirt on the 24th November. E-mail received 25th dispatched. No tracking number, e-mailed shop at leedsunited.com as in order dispatch instructions bounce back couple of days later stating e-mail doesn't exist. Filled a contact request on shop website no reply. Spoke to a lady on premium number friday who said nothing on tracking which the details of said tracking number still not given to me. Said she would check with warehouse and would call back with options. No call friday and no call Monday. Will be calling tomorrow to demand a refund failing that will start chargeback procedures with bank as don't feel my christmas present will arrive. Feel cheated and swindled. Update: Spoke to a woman named Karen on Tuesday who left a voicemail claiming no refund available as it is with Royal Mail. No tracking number given, still no parcel, 11 pounds spent on phone calls to their premium rate number no details as requested of who to complain to and no e-mail confirming dispatch.

Sent the wrong item but I still have to pay for the return postage! Both immoral and illegal practice under the distance selling legislation! They even have the audacity to say that customers can use their preferential rates with the courier DPD at almost £10!!! JOKERS AND WILL NEVER SHOP AT LUFC AGAIN!!!!

Can never get an order right. I ordered 2 child’s kits online, got 4 XXL Mens shirts. Sent an email to the email address on website, get a returned email saying it’s not valid. Tried again several times, same. So sent a contact form via website, no response. So I have 4 men’s XXL tops and not what I ordered. They have zero customer service. Chat is never on the website, no phone number! Shocking for such a big club. Hassle I could do without quite frankly!

I have ordered a jersey with speedy delivery (DHL) which as per T&C is 1-3 days to EU. As we run into several days delay contacted webshop/hotline but besides receiving apologies and directions to contact customs myself, no action was ever taking place, at my numerous request failed to speak to a supervisor. Apalling quality of service, very negative feelings about how customers are treated. They promised to refund delivery costs - never received. Neither received any material feedback on my compensation request. Inability and inflexibility to marterially cover up for the stress, chasing my order - not recommeded to purchase at all from them. Wish i could rate with negative stars, even the 1-star is way too much

Ticket for Birmingham City game was not received phoned Leeds ticket office which wiped their hands of the matter and would not help. My daughter follows Leeds United home and away and travels miles to support them with her mates who live in London and Hertfordshire. So if the ticket not received before Friday it's literally useless,