Leeds UnitedReviews of shop.leedsunited.com

The worst service ever. I had ordered a gift for my partners birthday and arrived all dirty and was not happy the refund process is driving me me mad. There is no response when you email the customer service and is just an all out joke. This is by far the worse service I have ever had.

Placed 2 orders on the 10th and 11th December for Christmas. Took 8 days to receive. Was sat "processing" for days until I chased orders. Socks weren't in stock, so they cancelled that part of the order on the 15th December, issued a refund (or so I was advised), then dispatched the rest of it. This refund never arrived and its been over a month. Told today they will chase it. Last time I called them it cost over 3 quid to call and I was on the phone longer today, so have spent more than the socks are worth. Had to return 3 items as they didn't fit (2 shirts and a pair of shorts). Unable to do exchanges online or take into store (which would only take 10 minutes to do and be easier for everyone). Tracking shows items were received on 10th January by Leeds. Can't chase yet as it hasn't been 14 days and they have been doing a stock check so are behind with orders. Hopefully won't have to wait another month for this refund before being chased. I can't afford to be over £80 out of pocket. I've received an email today regarding season ticket renewals, so it looks like Leeds United will be expecting some more money from me soon as well! Leeds United rely on and take advantage of the fact they are in a unique business, where you are a supporter and are loyal to them, even when you receive bad service. If they were a supermarket, clothes store, etc you would simply go elsewhere

I have bought from this site for the past few years, never had a problem until I have recently wanted to return a faulty item. I can’t get hold of them, emails bounce, web form ignored, live chat doesn’t work and last resort to try calling is going to cost 10p per minute! This is unacceptable and after reading reviews I am now unsure if I will ever get any return.

Ordered 2 football tops as a Christmas gift, they didnt arrive on time. However, my fault, I ordered incorrect size. I immediately ordered another 2 tops in a smaller size, and completed the returns forms etc for the original order, and posted them back on 28 December. Tracking shows package having been delivered on 30 December. After several emails bouncing back to me, I finally got a response on Tuesday, 16 January to say they had no record of the items having been returned. I sent them the proof of postage, which they asked for, and I have not heard anything back since! I wont be letting this go, I will fight for my refund. The tracking shows the package having been delivered. *UPDATE* after providing proof of postage, I received an email from customer services on Thursday 18 Jan stating that I should receive an email and refund in the next few days. Another week has passed since and ive heard nothing. Ive sent another 2 emails asking about my refund, which have been unanswered.

Is this a professional football club? Emails cant be received, order 3 weeks to late (still didn’t receive the order) what the f guys?

Appalling customer service. Bought a present for Christmas and it was incorrect size. Website return section wouldn't work, emailed address provided on the error message, and the one provided on my invoice and both bounced back after a few days saying incorrect email address. Messaged through website, and no response a week later! Postage was also the highest of any companies I have ordered from over Christmas. Certainly won't be purchasing from them online again.

Would give 0 * if it was an option .........Placed an order on the 21/12/2023, heard nothing,. tracking showing not despatched, called them today to find out they are carry out a stock take, so therefore no orders despatched. told the adviser James that this should have been noted on the website, or checkout or despatch emails to make it clear to customers who had ordered. Looking at the last review, they havent updated anything either. Poor customer service, take the order and money and they leave customers hanging for their paid orders with NO update.

Very very disappointed and frustrated with this company . I ordered a personalised 23/24 away shirt - personalised on the 21st of December, I still haven’t received the product or better yet had any update other than “ processing “ . I’ve attempted to contact the email provided numerous times and it bounces back as failed to send . £85 is a lot to loose especially with it being a gift that’s now well overdue . Devastated doesn’t quite cut it I’m not sure I’ll ever receive the shirt .