Leeds UnitedReviews of shop.leedsunited.com

Recently purchased a shirt paid postage on top (£4.99) item arrived faulty (no sponsor on front) returned for a replacement ended up with a refund for £17.98 which was the original price of the shirt £28 with additional shipping charges of £10 taken off even though I’d already paid shipping and the item was FAULTY which was no fault of mine so ended up with no shirt and £17 out of pocket!! AVOID. Trading standards next!!

Absolute shower of shiiite. Don't bother ever ordering anything online from the Leeds shop. Ordered some common stuff, nothing personalised, t-shirt, car air freshener they had in stock and they didn't even ship it out for 5 days. Unreal!

Item arrived damaged. Returns service won't work as it doesn't recognise the order number. Have emailed 3 times and used the contact us form 3 times and 2 weeks later and no response from anyone. An absolute shoddy sh!tshow and we're £75 out of pocket.

Terrible, Terrible serviceI returned a top as it was to large I printed off return label paid for postage. I never heard from them. I emailed texted nothing. Finally contacted the shop and a very nice lady told me she would email warehouse its not possible for me to do so but could I help her with my complaint by emailing again to an email she gave me. After another email and 4 days pastI finally heard . I got a refund but they took off £5.00 postage which I had already paid. I have tried to get this back because a principle is at stake they have said this would be refunded but it hasn't been

Sarah 18 Jan 2024 summarises everything about the almost impossible difficulty in contacting the LUFC Shop by email or Chat. Only a small purchase for me, on 4 Jan I purchased some Peacocks sports shorts and paid £4.99 for delivery; the medium size delivered were too small so on 16 Jan I returned them at a further cost of £2.40 and asked for an exchange to large size please; I did manage to get through to 'James?' in the shop on 13 Feb who said the goods return had been received and my requested exchange would be despatched within 5 working days; then on 15 Feb and an email saying my purchase only fee had been refunded!! So I now have no goods and have paid £7.39 in postage to establish the LUFC Shop do not understand basic simple requests. I shall now resort to using my adopted southern club = Watford.

Bought a beenie hat for the winter months. Started to fall to bits after a few months. The quality of the material is extremely poor especially for the price £28 (scam). Bought a Leeds united lego( not real Lego) set for the little one. Same issue poor quality, no where near the quality of Lego. But they’re happy to charge an arm and a leg for Over priced rubbish.

Regarding the LUTV service, I pay £3.49 per month to watch the games afterwards and for the great commentary for each game, but I recently discovered they were taking out £6.98 per month, they were charging me twice. I’ve sent numerous messages over this last month and the other day I received an email saying it’s been looked into. No apologies and nothing in response from anyone else as yet. I’m trying to recover the £17 but I don’t understand why this should happen and why they would do this in the first place. I love Leeds United, they’re my club but we fans quite often feel like we are not treated fairly and seem to receive cheap tacky services such as product overprices and not very good quality, and my irritating issue as mentioned.

I queried the sizing of women’s replica shirts as my husband had bought me an Adidas item from the online LUFC store for Christmas and it was vast. I was assured by two of the store managers (I phoned two to be absolutely sure I was getting the right size as I’m disabled and can’t get to the stores 60 miles away) that the Medium women’s would be the best size for me. I’d told them my height, measurements etc. I ordered two shirts, one personalised and they took over three weeks to arrive. During this time I had emails bounce when I queried the order status and the tracking service just said processing. The shirts arrived today and they’re poor quality, sized too small despite all I was told and I can’t send them back as one is personalised. Sort yourselves out, the women’s replica kit should be as good as the mens’. I wish I’d ordered a men’s size but was told that they wouldn’t look as good. They couldn’t look any worse. My husband hasn’t yet received the £95 refund for the tracksuit he bought me either, the tracksuit that should never have been on the website as the shop staff laughed about how oversized it was when I phoned the stores to query the sizing of the replica shirts. If they knew it was massively oversized why sell the thing and make people pay to return it. Abysmal, this used to be a good site with decent quality clothing, it’s beyond poor and the customer service online doesn’t exist unless you’re prepared to pay 10p a minute to phone them and be left on hold!