Leeds UnitedReviews of shop.leedsunited.com

My son purchased a new away shirt for 2024 (yellow), putting the name of his favourite player on the back (Rutter - £80), who Leeds then sold prior to the transfer window so they have refused to exchange his shirt and won't respond to any communication attempts. Extremely disappointing stance/service from a club that we have supported all our lives

I have been a season ticket holder for 30 years and tried to shop on here from time to time (always with issues) Tried to reset my password this morning but due to pop ups that are constant account is now locked. You never fail yo under achieve Leeds United Shopping. Appalling! TBH I have given up and will go to a shop rather than online.

wish I could give it worse than one. star communication is poor. they have a premium rate for phone that you can't get through to the chat function is useless yes they just hang up on you. everything to do with customer services is diabolical really good at taking your money though

Don’t bother ordering online! Advised away shirt as regular fit but sent a slim fit No apology from staff by email when responded and I now have to pay to return the item then to wait weeks for a refund!!!!

ordered new away kit followed the size guide and ordered a Xl shirt shirt come its too big the return policy is rubbish,cant exchange at the elland road shop ,poor customer service i will only buy from the shop at elland road in future.

Trying to purchase tickets for friendly against Valencia. Online system constantly down, not fit for purpose! So if you want tickets, forced to call. Transpires the number is a 0371, so you are charged. Once you get through you have to listen to the garbage before you get to the option to talk to a person. At that point the line becomes engaged and then you are disconnected. In 2024 when people like Ticketmaster can handle large volumes why are Leeds still in the dark ages

Due to a website error it wouldn't allow me to buy my playoff ticket. I rang as soon as the lines opened to sort it out and was met by a very rude individual who refused to help. I wrote an email complaint and was told I needed proof (obviously they just can't take the word of someone who has supported the club for over 30 years). Long story short they've now sold my ticket to someone else. When I raised the issue the tickets were not available for anyone else to purchase so they could have helped me but they decided not to. This club isn't the club I used to know the staff are all horrible to deal with they could not care less about us season ticket holders.

My 14 year old is a huge Leeds United fan. He used his Christmas money to buy a Leeds jacket and scarf. The parcel never arrived so I tried to contact them to arrange a replacement or refund. It’s almost impossible to speak to anyone. Emails aren’t answered and the phone number is premium rate. I finally got a reply on the ‘contact us’ service on their website, but they just said that the parcel had been delivered and there was a photo of the parcel left in some random location. I had to try to contact them again to tell them that the parcel never arrived. they’d given no contact info so I had to use the ‘contact us’ tool again, as well as email. Finally got a replay after several days. They still hadn’t sorted it out so I had to try to reply again!!! This went on for weeks. In the end, I had to give up. My son spent over £70 and got nothing! What a horrible way to treat your young fans!