Leeds UnitedReviews of shop.leedsunited.com

Disgusting arrogant staff in White rose Leeds store. Would not let me return a shirt which I bought online as they said their policy had changed. Even though online it still states you can get a refund in store. Never again will I buy online

Shocking returns policy! Do not order online. You cannot get through to anyone. Then when you do they say the email isn't correct or your phone number isn't correct. Just go into store or don't bother.

Disgraceful, custom ordered the new home shirt. Opened it up upon arrival, where it had just been pressed they must have scrunched it all up into a tiny package. Unravelled it and all the names and lettering has been creased. Then to my shock the EFL badge had been pressed on a crease and isn’t even in line on the sleeve properly. Waste of £60. Awaiting the club shops response but judging by the other entries on here I doubt it will be a quick solution.

What has happened with my order is absolutely unacceptable.. I spent alot of money on 4 shirts and the quality they have turned up in is disgraceful. I ordered one medium home shirt and it has arrived with numbers and a name on the back that was never requested and it also had no EFL arm badge. The large home shirt has the EFL badge but it has been printed on a crease!! The large away shirt's EFL badge is half hanging off!! The order turned up in a bag held together with random strips of cellotape. Having spent £215 on what was suppose to be a birthday present I'm absolutely furious with the level of care taken here. I spoke with Paige and Frazer and neither of them provided any suitable resolution other than saying to return the items. Not good enough at all and this poor level of customer service on top of the experience I just had is the reason I decided today to not shop here again

I bought the wrong size shirt online and returned for a refund. I returned the parcel at my own expense using my own method of postage Royal Mail tracked 48. When I received my refund £10.42 had been deducted for return shipping - I never used their shipping!!!! Have emailed but no response as yet - not good!

At the end of November I ordered nearly £80 worth of Leeds items, accessories etc which included a diary for my husband’s birthday in December. He has been an avid fan for almost 70 years. When he unwrapped it he realised that it was a 2024 diary. I admit I made the error but who sells diary’s at the end of the year at full price? Who would even want one? I contacted their customer service by email and they replied to say that I would have to pay to return it and then pay postage to get a 2025 diary sent back. Very mean and disappointing.

just wanted to get hospitality tickets as a present but after 2 hours and its nearly midnight cannot even get onto the ticket page its not going to happen

Like others its with a heavy heart that i write this review... I'm a lifelong Leeds fan living in Toronto - Canada, so using the Leeds store is one of my main ways to get merchandise overseas. I've had many bad experiences over the years, including goods arriving damaged (not necessarily the Leeds stores fault), but what is unforgivable is the complete lack of any follow up when you try to reach out for help. No one seems to care. My latest issue is not even with merchandise, I'm trying to get a refund for the Burnely game, which I bought 2 game day passes for - due to a technical issue I was unable to watch - and after several emails, still nothing... I'm a life long fan, willing to spend my money, but I'm sorry, you need to do better and someone needs to take this seriously.