shop.icaregifts.comReviews of shop.icaregifts.com

I would give this NO stars if that was possible! Do not waste your money in this site! They will not deliver the food they say they will send. I placed an order on the 18th of Aug today is the 26th of Aug they only deliver on tuesdats in the jail. He still did not receive his food again today. When I spoke with them last week they told me he had another order ahead of mine but he doesn’t. They told me it was pending g and that it could take up to 30 days and they do t know why. So today I called and ordered a refund I can put it on his books. This site sucks customer service sucks and you would be better off putting it on their books so they can order food themselves do not I repeat do NOT waste your money on this site! I will be calling the AG of Ohio about all these bad reviews as well!

It's just big crook racketeering game..Like the demon democratic that want everyone money..🎯💯

Honestly people, put the real blame where it belongs, on the corrupt prison system allowing ICare to charge outrageous prices and now a $9.00 "delivery" fee, which is 30 to 40 percent of the cost of some packages. Contact your representatives and senators, Call your local action reporters. Call the newspaper investigation line. If we don't speak up they will continue to gouge the families of inmates and get away with it. Greed is an ugly thing.

Customer service is a joke! They make a crazy amount of money off inmates family members who are already struggling financially and then refuse to make their mistakes right. I ordered a package for my dad which he never received and they keep saying its been delivered when clearly the signature doesnt match all of my dad's other signatures! 50$ down the drain and they refuse to do anything about it. ICARE REALLY DONT CARE! I've been asking to speak to a supervisor for weeks and keep getting told they'll call me back and they never do! Emails are replied to days later with basic robotic responses. It should be illegal to run a monopolized crooked company like this one!

They can improve their customer service!!! ICARE DONT CARE!!! I wish there was a negative star or no star option! I placed 2 orders for my loved one and he was moved this morning so I called to get a refund and was told that I could NOT BE REFUNDED so I gotta just eat $115! Not cool and I definitely feel a type of way. The person on the phone name was Yolanda and she was beyond rude and then while I was doing the survey at the end she disconnected the call right before I pressed the button to confirm the bad service which should not be allowed! But she asked why I didn’t call sooner like we the family or the inmate knows that they’re going to be moved. And I called as soon as I found out but the fact that they won’t receive it is disappointing! And even more that I can’t get my money back for something that we have no control over is wrong. But every time I have called their customer service I get the worst service! I ain’t never been to jail but some how always get treated like I am an inmate! What happened to good customer service and holding your employees accountable for their action's! I usually do not do reviews like this but I’m sick of the non caring businesses like icare that treat their patrons like nothing consistently! I hope someone from there actually reads these. I doubt it!!! But ya’ll need to do better like asap! ~A disappointed customer

Honestly ! They don't care at at all , from 27 item received 10, they got the money for 27 item, never gave the money back , it's the most expensive online food, they charge 150$ for 30$ grocery worth, unbelievable ! No mercy, no morals, just greed and bad service.

Forced to use a company, who uses a name that is the opposite. If they even cared it would be reasonable. It's a scam, the mark up is past unreasonable. No other option so it would be considered monopolized capital. Hit people when they are low, that shows care... what a joke.

First be very careful there is at least 2 fake websites. The fake will ask for Zelle, cash app, even a money order anything other than a Credit card it’s not a real website. The real website is outlined in Red icaregifts.com and again you can only pay with CC. Now on the right website it’s expensive and they do not deliver on time for all kinds of reasons. If you order fresh food and for any reason they can’t find the inmate they throw it away…be aware. However a commissary basket that doesn’t delivery on the date it originally says for any reason they will try again on the following delivery day. It’s a monopoly there is nothing you can do about it if you don’t like the service. They cover their butt for instance my brother was to receive a fresh order delivery Thursday but he didn’t get it. Then I do research and find out all the tiny writing that says they have 30 days to deliver it and if or when they deliver the inmate is not available, like at the doctor then they throw the food away and they will not refund your money. To be 100% your loved one gets the food they will need to be available the entire day on delivery days for 30 days. Otherwise it’s a gamble sometimes you win and sometimes you loose. If your patient and you can afford to take the chance your loved one does get it, it’s soooo worth it. Until there is a better way this is all we have to send a gift of love. Hopefully this helps someone because it is confusing. They will appreciate the food or necessities basket when they receive it so order and say a prayer.