Shop HobbylobbyReviews of shop.hobbylobby.com

Disgusting service - pure and simple! Firstly, I placed an order for some items that were available at my local hobby lobby store (an hour away) and expected my order to ship from that store as was suggested. Instead, it shipped from Texas through USPS via DHL!!! It has now been 11 days and I still don't have it. Secondly, it sat in Texas for 4 days going no where and doing nothing and has now been given to USPS for delivery. They charge you shipping for this appalling, who gives a damn attitude, service?? I have gotten orders from the UK in 3 days and these morons can't deliver domestically in two weeks!!!!

I purchased 2 items from the center aisle which has a 50% off sign posted clearly on it. It rung up at regular price so I questioned it, I was told no, it was not half off and that I had to read the sign. If I wanted it at that price I needed to come back and return it when it went on sale next week!!! Sorry Hobby lobby, I’m done!!!

I love having Hobby Lobby here in Columbia TN., or anywhere, until today, 02/06/23. I visited to make a purchase twice today and both times checkout lines were so long, checkout clercks were so slow and untrained that I had to leave for other responsibilities after waiting 20 minutes both visits in checkout lines. The most troubling thing was that an adult female manager stood and watched the situation both times without pitching in to improve customer service by operating an available 3rd checkout lane. Come on Hobby Lobby, hold your managers accountable.

Do all stores not allow their personnel to take breaks at the appropriate time-per law? Do all stores make their employees stay hours past the time they should have been clocked out/past when the store closed? Do all stores have their employees crying, having anxiety attacks, etc? Are all employees worked overtime and no relief because management won't hire more help? Do all managers tell their employees if they don't like a department, he'll move them to another department, but then doesn't hold true to his word? Do all managers keep putting more burdens on their employees because they refuse to hire more help? That they just don't care and have no compassion for how they are treating their employees? Do all your stores have boxes of merchandise blocking isles so you can't shop the store? How are employees to order and take care of their departments when they are constantly on the registers and never in their departments? Elizabethtown, KY needs new management! It disgusts me to know this is how my friends are treated there. I thought this was a godly company? You do NOT treat your employees the way they are doing!!!! Stockmen are climbing ladders without someone supporting them. That's against OSHA regulations. I could go on and on! The management, Justin and Cameo, are horrible individuals that are leaving their employees crying, wanting to quit, etc. Shame on you Hobby Lobby!

I have never experienced such poor customer service! I was at the store on Saturday, October 22nd and spent $183.70. After getting home and realizing I was charged full price rather than sale price for fall candles I had purchased, I returned today, Monday, October 24th for a price adjustment. Upon presenting the receipt, I was told they would not adjust the price without bringing the physical item back to prove I had purchased the item. I spoke with the manager and her supervisor. All I was asking for was the price adjustment on 2 candles purchased at $13.99. I was made to feel like they did not believe that I actually purchased the items that were ON MY RECEIPT. These were supposed to be 50% off for fall candles and I was charged full price. After being told I couldn’t prove if I purchased fall candles or candles from the candle department (which I was told were 50% off) they would not do the price adjustment because that was policy. After researching policies on both the receipt and website, this “policy” is stated no where. I have never heard of needing to an actual item to receive a price adjustment. So much for customer satisfaction!

Hobby Lobby needs to have electric scooter’s for handicapped patrons who can’t walk to much, might increase sales. Wanted to go shopping with my wife today but couldn’t as I broke my patella 3 weeks ago and cannot walk around too much till it heals. Electric scooter would have been nice at the HL in South Naples.

Store #864 is Alexandria VA. Is unbelievable. They followed me and my 6 year old son around the store as we were shopping and accused my son of playing with a small item right infront of us. Also told me that I need to work on home training for my kids. The store manager did nothing about the behavior of Niesha Minor after this was brought to his attention. They racially profiled us for no reason at all. DO NOT SHOP HERE!

I had a horrible experience ordering online. I ordered a large wall decor that arrived defective. The nails along the bottom never went into the frame. It when through the art. They were sticking out and damage the art. Leaving pieces chipping off. it was dangerous to have around my kids . They immediately refunded me and sent me a return label. If you know Hobby lobby stuff is way over priced because they always have that 50% sale, which makes items the price they should be. Anyways, I wanted a replacement on the item so I don't have to wait for the sale again. But they ignored my email twice about getting a replacement instead. This item is so big that it doesn't fit in my car. That's why I ordered it offline and not purchased in the store. Apparently that is my problem not there's. They told me I had to take it to fedex. The FedEx building is 30 mins from my house. So I had to pack it up and have someone else bring it to FedEx for me since I can't get it into my car just for them to drive it 30 mins. All this for an item that should just be thrown away. I sent them pictures too. So now I have to wait for a sale online again and hope it comes in better condition. After I get my replacement I won't order from Hobby Lobby again. The customer service was horrible. I'm really disappointed.