Shoolu.comReviews of shoolu.com

Easy to order. Arrived very fast. Product as advertised. Good value.

I ordered a pair of Jambu Denim 7 on 6/27/2020 which arrived on 7/7/2020. So far so good. Loved the shoes. Didn't like the color so decided to return. On 7/10/2020 I followed return instructions: "Visit _______ to get a prepaid return label from UPS". What came up was "UPS User log in". Dead end! I phoned: Questions? 1(888)389-3329. A recording told me "Your call cannot be completed at this time. Please try again later." I did multiple times with the same results. (When I called today -7/11/20- the message said, "Thanks for calling the Shoebox. Due to the pandemic they are closed at this time. In the meantime please visit shoolu.com." This message would've been SO helpful!) Back to yesterday...I tried multiple approaches even going directly through UPS sites. Finally, when I punched in "Shoolu/SoleConnect", I found "Shoolu Return & Exchange Center" and I was able to print a prepaid return label! A VERY frustrating day!!

I want to give a solid review, but I can't. I ordered a pair of shoes on Apr 15 and paid $47 for UPS Next Day Air so they'd arrive on Monday the 18th for a trip on the 19th. I chose UPS because USPS does not deliver to our physical location, and there's no comparable USPS expedited method. I checked status a few hours later and saw that they had a USPS tracking number and had shipped USPS. We are very rural, and shipping to our physical address via USPS almost always means the package will go be returned before we even see it. Again, I paid for UPS. As I looked more closely at the USPS tracking info, I saw the 'shipping partner' was Amazon. Why did I get USPS/Amazon when, again, I paid for UPS Next Day? I got to the Post Office just before closing on Friday, and we set up an intercept...on my time...so that maybe it'd get redirected to the PO box. I then contacted Shoolu customer service via the website because the phone number is grayed out and apparently not working. No return message until Monday mid day, and then it was simply to let me know they showed it had shipped USPS and had a USPS tracking number. No acknowledgement of the issue, or of the fact that it was supposed to ship UPS. I still have not seen a follow-up from them, and the package is still not in my hands, so the trip will happen without it. Absolutely will not buy from Shoolu again, and while I will try to get the money I spent on shipping they didn't use I hold no hope that it will be successful. Caveat emptor.

Great services. They are approachable and attended to my needs promptly.

your shoes are a savior for work

Whoo hoo! I found my favorite sandals on Shoolu after thinking all hope was lost! This was my first order and it definitely will not be my last. Great prices and selection! Thank you!

Item received on time and as advertised

Love the shoes