ShoemallReviews of shoemall.com

We needed to expedite shoes within 5 days for an upcoming trip. Other online companies admitted dates were not possible. Shoemall promises 3 day delivery for an additional $25. We are ready to go but without the product. The original shoe cost was $34 plus tax plus $25 delivery fee. We basically paid double! They do NOT tell you that USPS is a subcontrator of fedex so when we track through the fedex website, the package is "delayed". Its no wonder they only have 2 stars. Truely wish I had reviewed this company before purchase. AVOID!!!

The WORST! They charge you to return items that are sized improperly. I take a 7m but the shoes did not fit. Why would you ever deal with them when ALL competitors make returns easy and free. Don’t ever buy from them. I will post this everywhere I can and as often as I can. What a rip-off company!!!

Use caution when ordering you have only 60 days to return from purchase date but I still haven't received my order which was placed on nov,23 and they don't tell you it goes from fedex to usps and I have no delivery date.

Ordered leather boots 10/9/21 told in stock but then said can't ship until 11/25/2021 didn't ship contacted said can't promise anything supposed to ship 12/25/2021 I told them to cancel order just be because they say available at time of ordering doesn't mean they are available will never deal with them again

Horrible service and cheap customer service. Sent me shoes that were two sizes too large. I paid $9 to ship them back AND then they only gave me credit (5 weeks later!) for shoes but charged me for the shipping to me of $7.48. Shoes appeared to be slightly worn from previous customer who must have also sent it back. Stay away from them and its better to pay 20% then all that trouble. CHEAP COMPANY!!!!

As a Customer service representative myself, I was absolutely stunned by the level of rudeness I received from a supposed Supervisor. First, the representative that I gave my order number to, said she couldn't find it and then passed me on to her "Supervisor", who received no communication from the representative that spoke with me about the issue I just explained to her, so I had to explain it all again. This argumentative person ("Supervisor") continuously talked over me, without hearing what the problem appeared to be, or hearing me out before interrupting me. The simple issue was the initial representative didn't pass the order number in question to her "Supervisor". I was able to finally tell the "Supervisor" that the order number she repeated to me wasn't the order number in question. In my frustration, I just hung up. I went into my Shoemall account page and finally figured out which order the refund charge was for. Love Shoemall.com products, but Customer Service Reps need retraining.

I just got off the phone with two of the most horrible reps that actually YELLED at me over the phone. over talking me and it was due to a return that I sent back and Fedex possibly lost. I filed a dispute with my bank and I should be getting my money back from them. Fedex is also an incompetent company that needs to be kicked in the a** for loosing a package.

I’ve never ordered that the shoes were not “out of stock” and long wait to fulfill order. But, last time I ordered same shoe in two colors. Waited weeks and the. Two pair in same color were shipped. No one contacted me to ask if that’s what I wanted and when I complained I was told to return the second pair and none available I other color. Wore one pair during summer and now side seam is falling apart. I’m advised 60 day guarantee has past. No mention of manufacturing defect that should be repaired or replaced at their cost. I spend a lot of money with them but I’ve had enough and will never spend another dime with them.