ShoemallReviews of shoemall.com

THIS COMPANY'S CUSTOMER SERVICE IS ONE OF THE WORST I HAVE EVER HAD THE EXPERIENCE OF DEALING WITH. MY ORDER WAS SHIPPED AND FEDEX DROPPED IT OFF AT THE WRONG HOUSE, EMAILED THEM BOTH PICTURES AS PROVE AND ASK THEM TO ADDRESS THE ISSUE WITH FEDEX. I WAS TOLD THAT I HAVE TO WAIT TO RECEIVE A TRACER FORM FROM THEM, TO COMPLETE IT AND SEND IT BACK VIA US POSTAL SERVICE, ONCE THEY RECEIVE IT THE TRACER WILL FILED WITH FEDEX, IN THE MEAN TIME I HAVE TO WAIT FOR SHOWMALL TO DECIDE IF THEY SEND ME THE PRODUCTS AGAIN OR REFUND MY MONEY. FIRST TIME CUSTOMER AND GOING THROUGH THIS NIGHTMARE MAKING IT WORST BY THIS UNREASONABLE DELAY IN ADDRESSING THIS SIMPLE PROBLEM THAT I DID NOT CREATE. I STRONGLY RECOMMEND STAYING AWAY FROM THIS COMPANY. I GIVE THEM A BIG ZERO RATING

Ordered a pair of Uggs that Shoe Mall indicated as being in stock and ready to ship. After 3 business days, my order was still processing and had not shipped. I emailed customer service and they said item was actually backordered and that there is no estimated date as to when it’ll be back 😐. I have since cancelled my order and will not be buying from Shoe Mall again. Plus I read their return policy and they charge $8.95 for returns.

NEVER buy from ShoeMall. First, my "in-stock" order for which I paid extra $25 for 1-3 day delivery was delayed for weeks,then the wrong size was delivered. I was denied refund for the extra delivery charge AND I was charged for the return shipping. Weeks later after my return was acknowledged, I have still not received my credit. Every time I call after a waiting period they specify, they simply add a new waiting period. It is IMPOSSIBLE to get a refund and their customer service "supervisors" are trained to be rude and abusive and then hang up on you. THIS BUSINESS IS A SCAM.

Returned 3 pairs of shoes the day after receiving them. Ordered a different size. I was aware that I would have to pay for the return shipping label. Five weeks have passed and no refund! When I called after one month, I was told I should receive it in 10 days. Never happened. Called today and was told to wait another two weeks and that they do not refund the tax. How can they not refund my tax. Any other company on the internet refunds your tax on a return. This cannot be legal. Asked for final amount of my refund which she did not provide. I will never order from this company again also having to deal with overseas customer service who could care less.

I returned my purchase on 4/21/2022, they received the shoes back on 4/29/2022. I still have not received my refund. I have sent 2 emails to customer service with no response. I will never order from Shoe Mall again.

Horrible customer service! Took money out of account day shoes shipped. Package lost and they will not replace or refund till they file in 15 days with fedex. So I’m out money and no shoes.

They have the worst shipping EVER!! And they make you pay for it!! 12 days for shipping??? I have had faster service from China!! Use shoebacca instead my wife did same day and was wearing her shoes 7 days before I even got mine!! Read the other reviews and you'll find their customer service is some of the worst!! Never again!!

Ordeted shoes in January 4, 2022. Emailed 2 days later that they were backordered until February 25th. Called on February 25th informed they were backordered until MAY. Yeah I said MAY. I got the boots on sale I believe the company didn't want to ship at that price. TERRIBLE CUSTOMER SERVICE...