ShoemallWhether your tastes run towards glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you’re looking for, and maybe even a few things you haven’t thought of yet!
Shoemall (shoemall.com) has 339 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Showing 253 reviews with 1 star · Clear filters
Andrew S.
If I could leave zero stars I would. They sent me some shoes I didn't order. The old bait and switch, a photo of some shoes different than what you are sent by them. Steel toed shoes that look different than what I ordered. Im not allowed to wear steel toed shoes at my job. Not cool. You won't find any return option on their website. RUN!
Maurice S.
I guess I should have read the reviews on this company before I ordered. The shoes did not fit and they were returned promptly. After many attempts to get a refund to no avail. I then received the shoes back after 8 months later. Customer service stated that I waited too long to return. Where have these shoes been for 8 months? Worst service that I have ever encountered. Never, never buy from this company again!!
Michael H.
I think I got fake knockoffs of the normal shoe I get. Or the quality has gone way down. I get the same work boot’s every 1-2 years. Never had a problem before but this year when I got the boots they start falling apart after only a few months. I contacted shoe mall and they only offered a 60 day return. Last pair I will purchase from shoe mall.
Esther M.
Worst shoe company I have ever ordered from. I returned two pair of shoes. I did not receive my refund for one pair until six weeks later. Regarding the second pair, I received no refund. I have spoken to customer service a number of times but, to know avail. I am never to see my refund. Goodbye forever to ShoeMall.
Not a happy C.
Worst customer service ever. They made the mistake and shipped it to the wrong address but would not give me a refund or reship it to the correct address. Worst company ever. Shop at Amazon. You will receive much better customer service. The rep stated the company made the mistake and the manager scolded him for saying the truth. What a joke. I will not ever recommend this company nor will I ever buy anything from them again.
Bill B.
Very poor customer service. I never got my product, and company refused to issue refund even though shipment 10 days late. Kept telling me to "give it a few more days." Don't buy from them!
Jim T.
Took forever to ship, almost 3 months. Shoe sizes do not run true! Ordered a size bigger than normal, but still too small. They have to be returned. They charge $9 to return the shoes. Absolute scam. Avoid at any cost.
RICHARD O.
ZERO stars if I could! HOW DOES SHOEMALL GET AWAY WITH SCAMMING SHOPPERS?!? Same story as noted many times, placed order on 11/22/2022 for item PRETENDING to be IN-STOCK then immediately after order email confirmation received we get another email stating UGG shoes on BACKORDER NOT EXPECTED TO SHIP UNTIL JANUARY 20th?!? Paid with PayPal and UNABLE TO CANCEL until the order is completely entered into SHOEMALL's system!! After waiting 30 min on hold, the CS rep just told me to try calling back 2-4 days later to CANCEL?!? ARE YOU FRICKIN' KIDDING ME?!? SHOEMALL SHOULD BE SHUT DOWN FOR FRAUD!!!