ShoemallReviews of shoemall.com

Got wrong shoe, not the same color. And this is after I waited a whole month! It is impossible to get in touch with the “company“

Oh my goodness. DO NOT DO BUSINESS WITH SHOEMALL. After receiving a return, and acknowledging receipt, they take 20 business days, to issue a refund. Horrible.Dont buy from them, through Amazon either.

I never recieved my hoka shoes i ordered at least a month ago

They lie about items being in stock and cancel your order days after when the price goes higher. Customer service is terrible I was on hold for almost a hour and they offered me no compensation for the cancelation of my order.

Ordered a pair of Ugg Tasman slippers for my wife for Christmas on Monday, December 2. Woke up to an e-mail in my inbox on Tuesday indicating the order had been canceled. No explanation as to why. So I went back out to the website and tried again, assuming I had perhaps entered some incorrect info on the order form. By the afternoon, I had received another e-mail indicating that this order too had been canceled. No explanation as to why. Called the 800 number to try to get this sorted out. Waited on hold for 47 minutes before I finally hung up and decided to e-mail customer service. Received an e-mail from them that evening indicating that they cannot discuss the matter over e-mail and that I needed to call the 800 number to talk to a supervisor. Long story short - DO NOT PATRONIZE THIS BUSINESS. The customer service is terrible and the e-commerce experience is equally awful.

What is an Order Summary Sheet? Your single return sheet enclosed with the order, under "Easy Return Process," says " 1. FIll out return/exchange form on back of Order Summary Sheet (Please return Order Summary Sheet with Exchange/Return form." You require it, but you don't enclose one. Why on earth not? Or why require one? Everything you could possibly want to know is printed on the info page next to the Fed Ex return label. Or is that the unstated Order Summary Sheet, but not titled as such?? If it is, you have a requirement that one indicate return/exchange but you provide no place to do that. and it doesn't have a "back" because it's printed on the same sticky-back sheet as the return label. Something sent me to the FAQs on your internet page and it's not even mentioned there, not even under Returns there. I spent half an hour in your telephone wait queue, and the person who answered didn't even know, said I'd have to call back tomorrow (weekday) to speak to a supervisor even though your stated info somewhere says you're open 7 days a week. Why don't you have at least one supervisor on hand on weekends if you claim to be open? Why don't you equip your phone answering people to handle such basic questions springing from your printed forms that are I presume sent to everyone. Why do you need special handling for items charged to PayPal? What a mess. Additionally, $8.95 is ridiculous return fee for a retail product which depends on fit and for which there is no alternate return method. Free returns shd be mandatory.

They shipped the wrong item. They wanted me to pay to ship it back without sending me the item I ordered. When I talked to a supervisor they said the item was out of stock and than told me if I ordered on their site I would get it quickly. They are a fraud and should be avoided,

This writing is an 'exposé.' It is about the experience of me ~a naive buyer~ who thought that ShoeMall is run by trustworthy and respected people. Well... no... it is not! It is the reason why I came out as a loser. ShoeMall web site does not sell merchandise. ShoeMall displays .jpg images. Should you like the images that you see ~and pay for the item photographed~ ShoeMall contacts a third party run by who knows what kind of people who will send the item you saw photographed at ShoeMall web site. * I purchased two [2] hats. * I received two [2] hats smashed one inside the other. * One [1] of the hats was distorted. * I took a picture and I sent it to ShoeMall asking for a refund. * The response that I received was that I must initiate a request for a refund with eBay. * I initiated the request with eBay. * Within twenty-four [24] hours, eBay sends me an e-mail stating that my request has been closed. eBay states that they have been informed that my bank has ALREADY refunded me. >> I had not contacted my bank because my bank was not involved in the transaction. >> What happened to 'eBay Purchase Protection Program?' My neighbor is an Attorney. I consulted with him. He tells me that once eBay closed my request for a refund I am stuck with a distorted hat ~which I cannot wear~ and I lost $82.50 At the end, this naive buyer ~who foolishly believed that ShoeMall is run by trustworthy and respected people~ got hurt and walked out as the loser. Do you want to order from ShoeMall. You are next.