ShoemallReviews of shoemall.com

I am extremely disappointed with this situation. I placed an order for my daughter’s shoes almost two months ago, and I still haven’t received them. According to the tracking information, the package was marked as delivered, but I never received it — and I have no idea to whom or where it was actually delivered. This is unacceptable. I feel misled and frustrated by the lack of clear communication and responsibility. Please investigate this matter urgently and either provide proof of delivery or issue a full refund. Companies and online stores should not be allowed to treat customers this way. I expect your prompt response and resolution.

I feel scammed. It's been I've been waiting for my order for 2 months and they haven't been able to tell me where it is or help me.

Procederò anche con una formale denuncia di truffa alle autorità competenti, ma ci tengo che altre persone non commettano il mio stesso errore: in data 10/09/2025 ho effettuato un ordine su un sito sponsorizzato come "Zalando Privè" (da cui avevo già acquistato in passato, senza alcun problema). Conferma d'ordine per due paia di scarpe Nike, importo totale scontato 52,20€. Mi vengono in realtà addebitati 62€ + 1,10€ di commissioni per pagamento in valuta estera e subito invio una mail di reclamo per questo disservizio. A questa mail ricevo risposta vaga e non risolutiva. La cosa peggiore è che, dal tracking fornito, la merce risulta consegnata il 13/10/2025, ma non è assolutamente vero. Non è mai arrivato nulla e alle mie richieste di spiegazioni continuo a ricevere risposte evasive e non risolutive. Pessima esperienza, fate attenzione a questi truffatori!

This company is so idiotic that A-they don't have any idea what FedEx requires to ensure a pack is actually delivered B-they will not own or correct said address mistakes, they are unable to contact FedEx to correct their error, even given my physical and po box addresses they chose po box address which FedEx will NOT deliver to C-they hold your money hostage for up to a week while they wait for the shoes they sent that will NEVER make it to the customer to arrive back D-they try to get you to purchase a second pair at your expense while waiting for first pair to get out of FedEx limbo DO NOT BUY FROM HERE! THEY DO NOT CARE ABOUT THEIR CISTOMERS

Έκανα παραγγελία στις 5/7, πλήρωσα κανονικά με κάρτα, και μέχρι τις 15/7 δεν είχα καμία ενημέρωση. Αναγκάστηκα να επικοινωνήσω εγώ η ίδια (μετά από αρκετές αποτυχημένες προσπάθειες) για να μάθω τελικά ότι το προϊόν δεν υπήρχε διαθέσιμο, λόγω “τεχνικού λάθους” στο σύστημά τους. Μου είπαν πως θα προχωρήσουν σε ακύρωση της παραγγελίας και ζήτησα επιστροφή χρημάτων. Αναγκάστηκα να στείλω και 2η φορά το μέιλ για την επιστροφή χρημάτων, καθώς το πρώτο έμεινε αναπάντητο για ακόμη μια φορά, και τελικά με ενημέρωσαν ότι θα προχωρήσουν άμεσα στην επιστροφή- συγκεκριμένα μέχρι το τέλος της περασμένης εβδομάδας- κάτι που φυσικά δεν έχει γίνει ακόμα, παρότι έχουν περάσει εβδομάδες. Καμία σοβαρή ενημέρωση, κανένα ενδιαφέρον. Η εξυπηρέτηση είναι απογοητευτική και η καθυστέρηση στην επιστροφή χρημάτων απαράδεκτη. Πολύ κακή εντύπωση γενικά. Δεν το συστήνω σε κανέναν.

I ordered a pair of shoes on June 26th. A label was created the next day, but they still haven't been shipped as of July 9, 2025. I have called twice and each time had excessively long wait times on the phone and they have not been able to address the situation.

Ordered two pairs of socks and received a the wrong product. Shoemall substituted my order with an item of lesser quality due to only one in stock. The representative stated they would remove the one remaining from their stock and allocate them to my swap and to send the old ones back. Once the item was delivered back to shoemall, I was then advised they didn't have the remaining stock allocated. I kept one pair due to their stock only showing one remaining expecting a discount. DO NOT ORDER FROM THEM

Received offer directly from company for 25% off a regular price item. Offer use requirements were that order was prior to 1/28/2025 expiration date and that brand was not on their exclusion list. Hoka was not on this list. Order refused as "Hoka is an excluded brand". Sent customer service a screen shot of their website excluded brand list that didn't include HOKA. They refused to honor offer. 3 days later HOKA now suddenly appears on this list.