ShoemallReviews of shoemall.com

I bought a clog after 2 day I recievid email that it's out of stock I called the customer service the lady was rued and hangout so I have to call again and ask for a supervisor after waiting she said they're out stock and they can't do nothing not even offering to get other pair for the same price. Bad management Overall it's was my first and last

I returned and item and after a week, noticed that the USPS had not updated any shipping other than receipt of the item, usually a VERY bad sign. I contacted SHOEMALL and they gave me the boilerplate response 2-3 weeks to process. REALLY? How can Zappos get my items to me frequently overnight and post returns just as quickly, for no charge? I will never order from SHOEMALL again. It is not worth the trouble.

I ordered boots in the size I normally wear. Having recieved them, they were too small to fit over my foot. Upon trying to return them, I had to PAY 17.00 non refundable fee. That means I paid 17.00 for nothing at all. I have no boots, and am out the money. That policy is not customer friendly. I will not order from them again. I would not even give them one star, but I had to in order to write this review. They know items will be returned and it makes sense to make customers feel respected, if you want good reviews and better ratings. I should have read others reviews and took them seriously, but as is human, I thought , 'I don't think I will have a problem' Well, I did and am 17 dollars poorer with no boots.

I have been calling this company since the beginning of March when I returned a shoe. I have not received a refund as of today 4-18-16. Customer service agent was nice but the supervisor could care less. You can hear it in her sarcastic voice. It will be a cold day in Hell before I shop here again. Folks I am telling you do not do it!!!

I have never in my life been treated with such disrespect and complete disregard for customer satisfaction/retention in my life. If you are considering giving this company your money...please spend it somewhere else. I placed an order with them this morning and made an error in doing so. I called them with 27 minutes of placing the order. I spoke to a customer service representative and two supervisors. NONE of whom was willing to do anything to help. According to them the order was already shipped (within 27 minutes mind you) and was on it's way to the post office. I find it extremely suspect that they managed to process, pack, and put my one order on a truck that had already left within a matter of 27 minutes. No one was empathetic/sympathetic/even remotely respectful. Yes, it was in fact my error. However...they simply treated me as though I was a complete moron who deserved to never get the shoes she ordered as penance for her stupidity. Never ever ever do business with this company who trains their employees to treat customers like DIRT.

I ordered a pair of boots from this company. It took over two weeks to receive them. They did not fit me properly so I returned them. 5 weeks later, I receive a package from the company - they had returned the boots to me! There were actually two different boots in the box. They claimed that I had returned to them two different boots. If this is the case - I would have been able to correct that (as obviously the same mismatched pair went to another company) but since they did not let me know for 5 weeks, there is not way to track down the other pair. Why would they not contact me by phone or email immediately??? They are refusing to credit my refund, so I am out $160 and have mismatched boots that can't be worn. They have no customer service and I will never buy from them again!!!

i ordered a pair of rain boots on a Tuesday at 11am that i needed by Saturday so i paid 1/3 of the cost of the shoes($25) to get it there " delivered within 1-3 business days". I received my tracking info 2 days later saying it was barely shipping and would receive it on Monday. I called them to complain why it took so long to ship when the website clearly says "delivered in 1-3 days" but they basically brushed me off and just rudly said " well we need some time to process". i told them that most sites will say some sort of disclaimer saying something like " please allow X amount of days for processing" because if not as a consumer i am going to assume i am getting it as it is clearly stated on their website. They give no mention of how long they will have it, just that it will be delivered in 1-3 days. I got no where with the call and tried to email the customer service. After explaining the whole thing again i got a short response just saying that "we do not count the processing and shipping day so monday is the 3rd business day". Well excuse me rude lady. When i pay $25 for a delivery which is normally an overnight in any other trusted and profitable business, i expect to receive my package when your site clearly states. The least they could of done is refunded me my expedited shipping cost seeing as thought they do free shipping for other orders. I am so upset with their customer service!!!. i will write a review wherever i can so that people are more aware of what a horrible company they are. I will stick to my Amazon from now on, they know how to treat a customer and obviously they are doing pretty well. DO NOT BUY FROM THEM!!!!!

I wish I could leave 0 stars but I had to pick at least 1. This company has the worst customer service issues. I placed an order that was cancelled without notification. When I called to find out what happened they said their system had errors that weekend and would replace the order with expedited shipping at no cost. I was fine with this. A few days later I called to follow up on the order and one of the rudest people I have ever spoken to answered. I found out the representative beforehand did not expedite the shipping and it would be a few more days. When I told that rude representative I was speaking with that waiting 2 weeks on this order (that had been wrongly cancelled and then re-ordered with expedited shipping) was way too long she informed me that she disagreed and that's not how she 'saw it in her book' and then HUNG UP on me. I will NEVER do business with this company again.