ShoemallReviews of shoemall.com

Rude customer service representatives. Unacceptable.

Stay away this is the worst company with super rude customer service! Shipping take about 2 weeks, refunds 3 weeks and they are always closed....I just now called back and the manager Samantha cancelled my 2nd order without my knowledge because I questioned how long everything was taken. She should be fired!... They have to be the worst and most disrespectful company ever. GO TO ZAPPOS.COM THEY WILL APPRECIATE YOUR BUSINESS AND YOU WILL LOVE THEM.

I ordered boots on 12/17, received $5.00 shipping from a coupon. Was promised delivery before Christmas. Checked the site a few times, site showed 'processing', then showed 'shipped'. When I checked today, at first it still showed 'shipping'. Then it said 'cancelled'. I called customer service. Their customer service is absolutely the worst! These reps have no manners,they send you off to another person without letting you know where you are being sent and while I was in the middle of a sentence. Their response: I'm not sure, maybe they ran out, I don't know what happened are unacceptable. I was on hold numerous times just to speak to a rep who had no answers. First time the rep said I needed to speak with their credit department. 'Their' credit department, 'Massey', did not know anything about Shoemall.com and had nothing to do with my credit card, 42 minutes wasted. I had to call back, this time the rep sent me to a supervisor. After holding 33 more minutes, I was disconnected, 33 more minutes wasted. Called back again, sent to supervisor again. I didn't even want the boots from them at this point, I just wanted to let a supervisor know how bad customer service is. Let's just say another 46 minutes wasted, she was really not interested. The total for the boots should have been $72.46. When I checked my credit card to make sure they didn't charge me, I saw they charged me $92.46. Never again!!

Got the wrong color shoe. Suppose to be tan and got brown . Not happy! Especially right before the holidays.

I received a e-mail 3 days ago from SHOEMALL, which stated they could not fill my order of 1 pair of shoes, for 1 1/2 months. They gave me their customer service phone number and website to contact if I want to cancel the order. For 3 days I have attempted to contact them, and both sites are rigged to # 1 not accept calls, and # 2 constantly flash website as out of order.

I ordered and completed my check out only to be notified a week later that they are unable to process international credit card. However when I checked my bank account, ShoeMall actually deducted the funds but cancel my order in the process. I tried emailing them and ask for a refund and they ignored my email. This was an obvious fraud and I'm sure that I'm not the only one that encounter this incident. The police should investigate the company and shut it down for good. Never purchase anything from ShoeMall, they are unethical and their customer service is unreliable and would stop replying your e-mail if you start to pressure them.

These people will steal your money. They lost my package but refused to help or give me a refund. They sent me a PDF form to fill out my missing package claim, once I have filled it out and sent it back, they told me “due to security reasons” they will not open the PDF attachment. I will never shop with this company again.

Terrible!!! I ordered shoes from them. I paid shipping to receive them. Then they were too small and I had to send them back. They sent a label BUT I still was charged 15.00 to send them back. I called to complain and was on hold for 15 to 20 min. When I complained the supervisor hung up on me! Do not buy shoes here!!!!