ShoemallReviews of shoemall.com

Do not order from this company. I order a 7 Narrow boot and they sent a 7 B to me twice. They do not answer their telephone. They cut me off and I have had to wait an hour or so to talk to someone. I talked to a supervisor, but she said their service has suffered since they have expanded their shipping of shoes to other people. Totally unacceptable. I will never order from them again.

Placed order for boots which thought wow 50 dollars less then other sites.. so next day thought I'm going to look at these boots again on this site and we're not able to b found.. crooked a__ people.. karma always catches up

Terrible TERRIBLE company. I ordered shoes and noticed that they were backordered and would not ship until about a week later. After waiting another week for the shoes to arrive I decided to track them. At the very bottom of the tracking description it said my order had been cancelled the day after I placed it. I checked with my husband to see if he had cancelled the order and he hadn’t, I checked my email and junk inboxes to see if I had been sent a notification of the cancelled order...nothing. I tried to email the customer service and the website kept crashing so I waited on hold for 25 minutes to speak to someone and when I finally was connected the customer rep told me that there was a “reason” my order was cancelled but she could not tell me why and that I would have to call back tomorrow to speak to a supervisor. I told her I had already waited 25 minutes to speak to someone but she said it was company policy not to give out that information and I would simply have to call back. I have NEVER heard of this before and all of it seems downright sketchy to me. I am so incredibly frustrated!! Do NOT order from this shady company!!!

Buyer Beware! It took 5 weeks to receive credit for my return of $150. Free People booties. Rude Customer Service. Seriously??? Can't process a return for 5 weeks?

Bought a pair of shoes that I had to return, after more than a month and many emails and call I have still not gotten a refund. One customer service agent HUNG UP on me when I complained that the return process was taking too long. Go elsewhere to buy shoes.

My review is the same as many have already written here. Took over a week to get the shoes, they didn't fit, sent them back the next day, and here it is almost a month later, and no refund. Don't do it! You'll be sorry.

Should have read reviews before I ordered. Got wrong shoes with no packing slip or return instructions. Completely unconcerned Person at 800 number. Took 2 weeks to get the wrong thing.I am not convinced this will get resolved.

Received shoes yesterday & returned them as the color wasn't as attractive as it had looked onscreen. No packing slip was enclosed with my order so instead of using the $6.95 prepaid return label (the cost of which would have been deducted from my refund) I had to ship them back for $14.95. I'll be disputing the payment with my credit card company if it hasn't been fully refunded by the next time I receive my credit card statement. 1st and LAST time I'll buy from this company!!!