ShoemallReviews of shoemall.com

This company is SOOOO dishonest, no question. Said they delivered a pair of 175 dollar shoes- and when I called because the shoes had never arrived, they gave me SUCH a runaround - the woman had to pass it on to a supervisor because I paid through PayPal (?!) and arrange for this supervisor to call me (gave me some nonsense number I was supposed to give said supervisor which she never asked for) - and she did (at the wrong time by two hours, which ostensibly HAD to be scheduled) only to be told that I needed to take it up with Paypal, since Shoemall have recorded that the shoes were delivered. Such BS. Wish I'd seen these reviews first. MARYLAND SQUARE is the other name for this crap company. BUYER BEWARE.

I orderd shoes in mid January for my wife so she could get them for valentines day, never got a shipping notice or anything not a word from this company. January 23 i tried calling but got this virtual garbage that ended up texting a person, i asked why I haven't heard anything they looked everything up and told me the order was on back order and they wouldn't be sent until the 19 th of February so I told the woman to cancel the order because it defeated the purpose she told me she would send me a cancelation notice to my email, once again not a word .I made an order from another company. Now the 29 th they took money out of my account and said the order will be there the 31 .this is a piss poor company and I will spead the word about this garbage of a place. I would advise anyone not to do business with these people.

Worst customer service I’ve ever received. They made an error on their end and shipped out my package with the wrong shipping method. I paid for extra shipping and they tried to tell me that I did not. They asked me to send them my email receipt as well as the shipping email showing the express shipping. I did that and then never heard from them again. They did not try to make anything right or care that they messed up and I did not receive a Christmas gift to give on time. I would avoid this company.

Buongiorno, il 13 settembre ho fatto un ordine su Zalando prive', un paio di Nike che ahimè non è mai arrivato. Ho subito ricevuto una mail di conferma da Cservice con un numero di tracciabilita'( cliccandoci mi diceva che l'ordine era in giacenza in Thailandia). Ho aspettato un paio di mesi poi ho iniziato a inviare delle mail di chiarimento ma ho sempre ottenuto risposte gentili ma molto vaghe. Nell'ultima mail ho chiesto il rimborso che non è mai arrivato!! Ho chiamato il numero ufficiale di zalando prive' che a quel punto mi ha confermato che se si effettua un ordine passando da altri canali( Facebook- Istagram) è una truffa!!

Ordered an item in mid-November. Item was on backorder. One month later I was notified that the item was no longer available. Well, the item is widely available, just not for the price that I paid in November. I think ShoeMall didn't want to follow through on the order for the price I paid. After posting this review, ShoeMall responded that the shoe I had ordered was available for the same price if I wanted to reorder. Why in the world would they cancel my order and then say I could reorder the item? Maybe they are just incompetent.

Zero stars would be too many for this garbage of a company. Also, beware that this company has other website and scams like Marylandsquare.com. They are selling items they don't have and putting on them on backorder and then claiming they don't see the order when you try to cancel the backorder. Live chat doesn't work and no one answers the phone

fed ex delivered to wrong home, clearly not my picture. shoemall kept transferring me and then stated has to mail me form and me mail back to investigate this before issuing refund. so no shoes, no money, they stated this could take at least 1 month well still not contact as of today 1/30/26 no shoes, no money, terrible how they treat their customers

Ho fatto un ordine in data 10/08/2025 per 101.000 euro pensanfi di farlo a zarahome invece poi sui dsti della carta di credito è comoarso il loro nome e non ho mai ricevuto nulla. Neppure la conferma d'ordine. Avevo trovato il sito su Pinteres che lo pubblicizzava. Sono truffatori.