ShoemallReviews of shoemall.com

There isn't one thing they do that isn't a lie. The price offered? Not true. The shipping date? Not true. So If the price isn't real... And the shipping date isn't real.... Double u tee eff!?.... IS REAL?!?! Had to have my bank fight them over what they never sent me and never showed up. They didn't offer to quick send me my order or anything. They just told me my order was shipped and that's the end of their service. Fed Ex claims it was delivered. Im just out 50 dollars... That's not even my loss. The loss is those slippers were a gift I failed to give. I look like a failure and a liar because I gave my money and trust. Shame on me once. You can bet it won't be twice.

ShoeMall had a sale and I was excited to use the discount on a pair of shoes. The discount did not apply. When I looked through the brand exclusions list, the brand I was trying to order, was not listed as excluded from the sale. I called customer service. The first person told me the brand wasn’t on the list and theoretically should receive a discount. She couldn’t do it though, so she transferred me to the person above her. That person was rude and incompetent. She told me that some brands are excluded from sale (exclusion list?) and she can’t control it. I reiterated that if something is to be excluded from the sale, it should be listed on the exclusion list. When she could not get me to agree, she hung up on me. I spent 45 minutes on the phone. I sent an email to customer service as well and didn’t hear back. Their site touts 24 hour replies.

This was my first and last time ordering from ShoeMall. It took forever to receive my order that unfortunately I had to return. It has been 3 weeks now and still waiting on refund. Extremely slow.

I ordered a pair of shoes that was in stock then before the night .I didn't get the shoes. They claimed they sold out but when I placed the order on January- 24-2020 they had them in stock. But now they are on back order and no guaranteed that I will even be able to receive any. I was treated bad from the supervisor she was rude to me. If you order something you should be guaranteed to get what you ordered. The company should guaranteed that you receive what you ordered. I asked the supervisor would they notify me when they get there shipping in. She said no.! That's wrong when you order something and they tell you have to wait on a back order, you should be one of the first to be notified. The company needs to do something about this

My order took a long time to arrive (9 days). Then the size of the slipper was wrong, making it too small. Finally, the company refused to pay for the return shipping! The customer service supervisor was adamant that "we don't guarantee sizes!". It's easy to pick the next size up in a shoe when you're shopping in a bricks and mortar shoe store. But this online retailer doesn't do enough to verify the shoe sizes from its manufacturers, and won't stand behind its products. Steer clear.

one of the worst online purchase experiences i have witnessed! total waste of time and money!

Very very disappointed with this site! I called a few weeks before placing an order to make sure it would arrive before Christmas. I was guaranteed that it would arrive in plenty of time. After tracking my order I know see it will not be here till after Christmas! How disappointing! When I called was put on hold for a very long time to then deal with unhelpful unpleasant staff! Will never shop there again!!

If I could give 0 stars I would! They have the worst incompetent customer service ever! They were unable to provide me any information on my order, if it’s shipped, when it shipped and the tracking number. Furthermore, the supervisor hung up on me. DO NOT do business with Shoe Mall!