ShoemallReviews of shoemall.com

I am worried about my order. I paid over £40 for a pair of trainers and now I can’t even get onto the website which is just an error message. Customer services gave me a US number to call which I can’t even get through to. I now just want the cash back but don’t know what to do next...? Can anyone help?

They enclosed a return label that cannot be accepted either by USPS or FedEx. My time was wasted in vain. No actual bar codes on the return(it is not even a label)paper provided. I have requested correct one and was told a new label was mailed by mail.(phone conversation) This is hilarious and a lie. I requested via email and they cannot do it. The representatives are confused and rude.

These guys are the most dishonest people I've ever dealt with. And that's saying a lot. If you listen to someone listen to me. There the worst bait and switch outfit I've ever dealt with.. Find someone else's you be much happier

My experience with the shoe mall was not great! I did place an order on may 24 for 2 pairs of shoes I just received one pair logos Monday June 15. The other pair was sent out last week some time. I emailed them and they said it’s not on them that the supplier of the shoe I ordered was out of that shoe. Well no one emailed me I had to email them. To get that information. But they took my money out my account. I decided to never order from second and third party’s. Just go straight to the source. You will get better customer service and protocol also!

Ordered shoes for a child's birthday, over a month in advance. Find out item is backordered, they claim to have sent a postcard! Never received anything! Called 35 days after order 4 days after the party to see if they are shipped, no one knows all rude older ladies working cannot help in any way. Actually suggest getting a different size?!? Very rude , it was like talking to a school secretary from the 70's!! Do not do business with these people!

Ordered shoes May 28. Now June 9th and still no shoes. I wonder did they ask Paul Revere to deliver them by horseback... ShoeMall SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 star is generous! Ordered diabetic sneakers, velcro closures. Sent wrong colors with regular shoes laces. After 48 minutes on hold for customer service, was able to process a return and sent them back. Reordered, and got right velcro ties but on a heavy on a black leather diabetic shoe, not lightweight suede sneaker. Sent them back via Fedex tracking i know those shoes were received back at shoe mall 3 days ago....but still no refund. I was clear in my correspondence and conversation i wanted a refund, not another incorrect order. The diabetic shoes/ sneakers are 186.00. Just spent 1 hour and 8 minutes listening to "musac"before a young gentleman picked up.....I gave brief explanation with order number , dates, documented return date via post office and documented receive date by their company and asked when i could expect monies to be refunded. I was told I "should" have it refunded to my bank used for payment by the end of this week...I reminded him that the end ofvthe week was tomorrow....he stated they are also open on Saturday and i could call back then if its not returned at that time. I would highly recommend NEVER doing business with this company. This was my second attempt, only because they have, or claim to have, the diabetic sneakers we needed. I plan on following up this public complaint with Better Business and will update on here with the stays of the pending refund.

Horrible dealing with all around. If they had negative star reviews that’s where I would rate them. I placed an order 4 days ago that were in stock and showing Available to ship the next day. So the next day comes and goes order status does not change. Log in the next day, they show to ship that day also, log in the following day and they show to ship that day....and so on and so on. After emailing twice, no response despite the fact they claim “to respond within 24 hours”. So I decided to call, another waste of complete time. The only thing a supervisor could tell me was he could only tell me the same thing I saw, which was it was available to ship that day....I proceeded on questioning him further. I asked him if the order was lost, misrouted or exactly what the order status was. He then tells me it’s on back order, despite the fact that it had stated it is available to ship the last 4 days and when I logged in it does not mention that anywhere they are on backorder. So good luck getting your product, anyone that will respond and tell the truth, and getting a valid order status online. After I told him these were a birthday gift, and according to their shipping times I should receive this within the next seven days, I asked him if I would receive them, his response was probably not. He could have cared less about my length of time on hold for 90 minutes or the two emails I sent with no response.