ShoemallReviews of shoemall.com

All was fine until I ask for a refund. The Skechers I ordered didn't fit. I returned them 2 days after I received them for a refund. IT TOOK FOREVER & A PHILADELPHIA LAWYER TO GET MY REFUND... I called, sent emails, made more calls, sent more emails... It was ridiculous!!! I really did not think they were going to refund my money, Seriously!...I did finally threaten to take legal action! They shorted my refund by $3.67, the tax that I had paid on the shoes. I called and went around in circles with them on this issue, finally they credited me the tax back. They charged me $6.95 for returning the shoes and .62 tax.. I was so aggravated with the entire ordeal and I had no option other than to pay the return charge and tax. They want to charge for everything they can and make up things to charge you til you have no refund left... But I fought them over everything that I could.... I will NEVER shop ShoeMall ever again!!!! It wasn't worth what I had to go thru!!! That was a BUMMER !!!!

Placed an order and received an order # upon check-out but never received a confirmation email. Waited 2 weeks then finally called Shoemall and found out my order was canceled. They said they ran out of that item. I asked why no email was sent and was I just supposed to sit around and wait in which I was told *gee a postcard should have been sent". I guess it's another thing you can blame on Covid but just seems like there should be a better plan in place rather than making a customer sit around and wait for a not known canceled item....

VERY POOR SERVICES I WOULD NEVER RECOMMEND SHOE MALL TO ANYBODY I ORDER SLIPPERS IN JUNE. IT SHOWED EVERYTHING WHENT THROUGH .THEY EVEN EMAIL THINKING ME FOR MY PAYMENT . HERE IT IS SEPTEMBER 3. 2020 STILL NO SLIPPERS & HAD THE NERVE TO SAY WE TOOK THE PAYMENT ON SEPTEMBER 1, AND YOU WILL GET YOUR ORDER ON THE 5TH! AND THE EMPLOYEE NEED SOME HOME TRAINING!

Ordered a pair of Merrell boots, and got cheap knockoffs that did not fit. This company get a "F" rating from the BBB in their hometown. I will probably never get my refund back that I have applied for after reading how they treat other customers.

Ordered a pair of sneakers Got a couple of emails saying my order was delayed. Understandable under the current climate. it's been 4 months I have tried on a number of occasions to cancel the order it's impossible to find anything on the website that allows you to cancel it . Eventually, I found a number through their website, cough, and was put on hold for 30 minutes first time 60 minutes the second time I'm giving up. They appear to be a scam company stay away from them!

I ordered 2 pairs of shoes on 14th June 2020. Have not received them and have no way of contacting them to see what has happened. I try to go onto Shoemall site and it says access denied. Will have to contact credit card company for advice

I attempted to return a pair of shoes. No return label or order form was provided. I called Customer Service and they did mail me a return shipping label. I returned the shoes within their 30 day limit. I included a copy of the original order proving they were purchased at ShoeMall. They mailed the shoes back to with a note indicating that I hadn’t purchased at Shoe Mall. Wrong. I will NEVER do business with this company again. I will donate the shoes in hopes someone can use them as they are a specialty size.

I would give them a minus star, if possible. Returned my order using their shipping label. Dropped it off at the post office on 07/08/2020. It was transferred to FedEx which notified me via email that estimated date of delivery would be 07/20/2020. It was delivered the next day (confirmed via email). ShoeMall emailed that they received the item and it will take 2-3 business days for a refund. WHY???? Worse turn around ever on a merchandise return!!