ShoemallReviews of shoemall.com

I highly do not recommend Shoe-mall, unless you know exactly what you are purchasing, have already tried it on, and just want another color or something. If you are going blindly into buying shoes, you can expect the following from Shoe Mall: Quick and efficient customer service in the phone most of the time. Unfortunately that is about all their customer service can do, speak to you. If you have a return you can expect to pay to return it, u like other places where returns are free, like shoe buy and Zappos and Amazon Prime. For the usually very overinflated prices that Shoe Mall charges, they have terrible, probably the worst turj around time out there, they state, it takes about two weeks to get your return back, and then another two weeks or so to see your refund, so you can expect about a month or longer to wait for your money back from this company. I haven’t sent the items back yet, I’ll have to see if they give me any other hassles other than that. The same items I was about to purchase from Shoe Mall, I found for a fraction of the cost on Amazon, plus, free returns to UPS or Kohl’s and same day refunds or credit. I deleted anything left in my cart and finished the shoe purchases at other places. I cannot wait to return these, get my money back, and never think shop Shoe Mall again. I do have a YouTube channel and will be doing a full review, after I finish the entire process and get the refund.

I bought boots which FedEx says were delivered. They were not, but FedEx sometimes delivers to the wrong address. I called ShoeMall and they refused to file a lost package report with FedEx and said that I must initiate a claim thru PayPal. I also called FedEx who said only the Shipper, ShoeMall, could request an investigation for a lost or misdelivered package.

I bought a pair of shoes on the 7th of december ...it is now the 19th and still no shoes,,,the lady sara told me to call fedex..so i do that and for my whole saturday i talk to 4 shoe mall people saying the shoes are in transit...i call fedex and there is no answeres there...DO NOT BUY SHOES FROM this compy... I am on hold right now to get a refund and its been 20 minutes cause nthey know they suck and are in the wrong ...worst experience ever ...i wouldnt even give them a 1 star

One star only because I can’t put zero stars. Ordered a shoe Dec 2nd. It was supposedly delivered Dec 12. The shoes were not here and when contacted the company they said I need to fill out paperwork which takes 7-10 days to arrive for a refund. They didn’t seem to care that it was Christmas and weren’t willing to expedite the shipping process. Now I will have to look elsewhere to find a last minute Christmas present. Worst experience ever!

I purchased three pairs of shoes for my wife at her direction. One pair fit and two did not. It was only then that I came to learn that Shoe Mall requires you to pay for returns if THEY sent the shoes directly from the vendor and not from their own DC. The return of the two pairs of shoes cost me $38.00 US postal service. Lesson learned! Upon receipt of the return Shoe Mall confirmed receipt of the return and wrote that I would have my refund to my card in "2-3 days". 9 days have passed and still no refund. I've called twice and been promised the refund, but I have nothing yet. If you buy from this company I recommend that you be 100% certain that the shoes you order are exactly what you want and will fit. Otherwise, your return will be a real challenge.

DO NOT ORDER FROM! Placed order 10/17 with shipping date of 11/08. Now shipping delayed until 11/30 on a boot that is available on all other sites in same size. Clearly have stocking/inventory issues for 2020 based on consistent reviews of same issue. Cancelled order and ordered from Amazon with 2 day delivery with similar price.

Extremely slow refunds! I received an email that my return was received 10 days ago. I still have not received a refund. This is the third time this has happened. I am done with Shoe Mall!

I wish I had known that my size shoes would fit too large. I did not expect to pay $ 24.84 to return shoes. I’m still waiting for shoe refund and I hope this return is also not false. Returns are not easy and not free. Please advertise honestly So there in no misunderstanding when ordering. Also, train your staff to ensure return slips arrive with order to make it easier for returns as advertised. What’s going on here???? Will never trust again!!!