ShoemallReviews of shoemall.com

I would honestly give them a negative star if possible!! Three times I ordered a size 9 from them through Amazon and three times they shipped a size 10!! Are there any human beings involved in the process or just computers? Computers would not mix up a number 9 and a number 10!!! Absolutely ridiculous and frustrating!!

I ordered socks and they arrived stained. I had to wait on hold forever just to get them to issue an exchange. By the time I sent them back and received a new pair months later, THEY SENT BACK THE SAME EXACT PAIR OF STAINED SOCKS. I called back and waited on hold forever AGAIN to talk to the call center supervisor who was incredibly rude and unapologetic. She offered no solution other than to send the socks back and wait additional weeks on a refund. Will not give this company my business again and you should not either.

Worst service. The website took my billing address as my shipping address and i immediately called and informed them. They neither cancelled or changed the address.

What is the point of your call center when they can’t do a damn refund on their own without a supervisor doing it? I work 7-6 and I don’t get home til 7. What a freaking joke! It’s been three weeks and I still haven’t received my package. Horrible!!

I spend over $82 and the product was terrible. I immediately mail it back in the original package and asked for a refund. They refunded $33!!!. They kept $49. Didn't see all the horrible reviews about customer service until after I made my order. Whatever you do...don't order anything from this piece of crap company.

If I could give them NO stars I would have. 6 WEEKS FROM ORDER DATE TO GET A DAMN SIZE EXCHANGE. From today on I will read reviews before ordering from any site. Lousy customer service.

Saw an ad for Shoemall (where I had never bought anything before) on a pair of boots I was shopping for. Said 25% off with the "code", as did their home page. After selecting the product, and attempting to check out, the code didn't work, and it pointed me to a "fine print" page. On this page, there were over 130 brands listed (clearly most of the brands they carry) that were apparently not eligible for the discount, many of which are discounted regularly at other merchants. This practice seems misleading, deceptive, and unethical to me. Be careful about their bait and switch come-ons.

As I sit on the phone waiting for their customer service team to answer my call, I thought I'd warn everyone to NOT choose ShoeMall. If I don't get satisfaction when someone finally answers the phone, I'll do a chargeback. On Dec. 11th I spent over $125 buying my daughter a pair of Doc Marten May Janes. They told me it wouldn't get here until January 5th, knowing it was a popular shoe, that was ok with me. Now the 5 the has come and gone and I haven't heard a word from them. Someone finally picked up the phone to my call I was just holding on. The customer service agent told me that they're still sold out and the new delivery date is the 14th. When I asked her is that is a firm date she answered....."we can't really tell you that because there are a lot of people in front of you and it just depends on how many people are in line for this product". Really? Wow! I asked her how in this day and age (like any other shoe or apparel company), they don't know how many shoes are coming into their inventory and how many orders are still outstanding? They should have the exact day I'll be getting my order. She stated it was just a guess, depending on how many people are in line. This company is not run in a professional or honest way. I wish I would've read the reviews first. I cancelled my order and I'll soon see if that worked. Take my advice and run! Don't let them have your money, you'll never hear from them again!