ShoemallReviews of shoemall.com

I wish I could give them 0 stars! I ordered a pair of Birkenstocks on April 27th. I've been tracking them every day. They sat at a Fedex facility from April 29th- May 6th. Today is May 7th and they finally moved to the next Fedex facility but still no expected delivery date. When I called Fedex I was told that ShoeMall uses the "economy" shipping method and that it could take up to 15 days to receive my order. I tried to cancel my order with ShoeMall and was told that I can't cancel it. I should have ordered from Zappos and I would have received my order in 2-3 days. I will NEVER order from ShoeMall again!!!!

I placed an order on 4/28/21 for 2 pair of shoes totalling $97.98 They sent 1 pair of shoes and I called about this. I was told they were out of stock which was a complete lie! Then I was told my shoes would reach me on 5/10/21 They tried to force me to accept $15 and I refused it. Today they tell me my order was canceled which I did not do this. $42 was not returned to my bank. I have already contacted my attorney for this matter. I also paid $25 extra for 1-3 day delivery. Now it's going to cost them way more then what I spent. Someone in this company is stealing money form customers and they have a serious legal matter on their hands because I'm going all the way. I'm filing theft charges and going to news and all social media about this company of thieves!! I contacted my bank first before calling about my order and they said contact the merchant. The money was taken from my account,no refund was ever sent back to my bank. THESE PEOPLE AT SHOEMALL.COM ARE CROOKS!! AND IM THE WRONG CUSTOMER FOR ANY COMPANY TO ROB. I GO ABOUT THINGS DONE WRONG THE LEGAL WAY. SEE YOU IN COURT SHOE MALL AND I PROMISE ITS GOING TO COST YOU WAY MORE THEN $97.98 WHEN IM DONE.

Last year in September I purchased a pair of men’s slippers for $48.54 and retuned them the very next day As they were too big. When my statement came, I disputed the charge because they were returned, My payment was through third party PayPal. For months I went back and forth with both entities. To this day, Shoe Mall has the slippers, but I have never received my refund and never will. I must have 20 emails and made 15 or more phone calls to no avail. Since shoe Mall has the returned slippers, they should in good faith send me a refund. I learned a lesson, read reviews....most of there’s are Negative. Will never use them again.

I ordered shoes two months ago have not received yet. Worst customer service apparently the package is on a fed ex truck somewhere. Also I returned the shoes I did get they were the Wong size 2 weeks ago and they have been received no refund yet. Do not order from them.

Worst shipping of any online retailer. After a week, two pairs of my shoes have shipped but are still in CA with no expected delivery date. Combine this company with FedEx and you have a recipe for total disappointment. In this day and age, you need to step up your game. No one waits this long for anything, esp something like shoes. I would give a negative review if that were possible.

I was very displeased with my service. I order 3 pair of shoes they shipped to an old address due to lack of an update I was told by customer service the first time and she was rude about it. The second call the agent was able to get it resolved but was very ummm uggghhh on the phone and sounded like she had no proper training ever and had no idea what she was really doing. Very poor business quality overall.

This company is getting one star only because it has to get a star to write the review. 3 weeks and still no order. They blame fed ex. No one takes accountability. I asked if they do any surveys and Nancy the rep said she didn’t know, maybe at the end of the call. How do you not know? Do not buy from this company!!

Do not order shoes from Shoe Mall. I ordered $95 Brooks tennis shoes on 3/12/21. Free Shipping. I logged a request at 14 days as shoes not arrived. Apparently they have a “deal” with Fed-ex. I was told give it a few more days... Well as of today.. still no shoes. I am told they are in West Virginia .. No shoes.. had to purchase some from another site... Received.. No problem. Never ever again fro. This online store