ShoemallReviews of shoemall.com

APPALLING - DO NOT USE THIS COMPANY!! They supplied completely the wrong size and colour of sandal to my wife and then completely failed to refund the cost of £21GBP and offered instead a derisory $7 compensation!!! (Which I very much doubt that we will ever see)

Do not purchase from this company. The shoes received were not the brand they advertised. I am anxious to see how long it will take to make a return and receive my credit.

Do NOT order from these crooks! They had a nice variety of shoes (especially since I wear an 11). BUT, if the shoes don't work for you, FIRST you have to PAY to return them, and now it's been since May 12th and all they can say is "it takes 1-2 weeks to process your return." I politely tell her it's been more than two weeks, why has my refund not been returned to my card? That's when she adds "It takes 1-2 weeks to process your return. It then takes 1-2 weeks to process your refund." Then she didn't like what I had to say and put me back in the answer cue, where I held another 7 minutes for someone else to repeat what she had just said.

Why do you ship out with FEDEX and it takes a month to receive my shoes with alot of hassle of them changing their date of delivery and how they deliver it? BUT the return label we get is USPS and my return will arrive in 3 days?

Wife ordered some sandals and didn't fit, so requested return from ShoeMall and received a pre paid label. Dropped at USPS which would then relay to FedEx for final delivery. Took 8 days to deliver back to shipper less then 200 miles away? But that's another story, anyway 9 days later still no refund so contact customer service. They reply it can take up to 3 weeks for processing a return. Are we back to living in the stone ages? Does this company have only one person doing returns and they work only part time? These days customer service is a priority and obviously this business does not care about returning your money when you returned their product in a timely manor. I will make sure never to buy again from ShoeMall.

The worst! They don't know their right foot from their left. In fact, if I ever get my shoes (waiting 3 weeks now), I hope they don't send 2 rights or 2 lefts!

I got the wrong shoe, not the same model and not the same color. I got the write size and gender. And this is after I waited a whole month!!!! It is hard to get in touch with the company, I paid with paypal but i don't see it in my activities, and it's been taken off my credit card.

DO NOT shop with this company. While I recieved free shipping with my order, it took weeks to arrive. The two pairs of shoes I ordered did not fit and I returned them, with the label they provided. My order was well over $100 and I still had to pay for return shipping. To make things worse, it took weeks for them to start tracking. The last date on the FedEx tracking label says April 27th. It is now May 8th, and my package seems to be lost. I contacted customer service and they told me to contact FedEx directly. TERRIBLE customer service. If I spend that much money and use YOUR return label, I expect you to be responsible for the return shipment and therefore, my refund. Do not let this company suck you in with their sales. It is definitely not worth it. Stick with a reputable company that you can rely on. Its worth a few extra $.