Greg B.
No results with consistent use, settings are confusing.
1. I have been using it consistently for about two months with no results. 2. There are pictures on the device as if there are preprogrammed settings for different levels of ED, yet they are only there for show. Nothing happens when you press them. 3. There are instructions for the level of intensity and impulse, yet very difficult to extrapolate to the settings themselves. 4. I emailed the company twice with no response. 5. I'm past my return date, so I cannot get a refund.
Response from Shockwave DeviceNov 18, 2025
Dear Customer, Thank you very much for taking the time to write such detailed feedback, and we sincerely apologize for the negative experience our product caused you. We understand your disappointment and frustration, and have carefully recorded every question you raised. Regarding your mention of unresponsive preset modes, this only indicates that our device can treat these conditions. The parameters for each type of ED treatment are different; setting different coefficients can treat different types of ED. Regarding your question about unclear intensity and frequency settings, please refer to the parameters in our instruction manual. At the same time, we sincerely apologize for not receiving a reply to your two emails—this is absolutely not in line with our service standards. We have already begun checking our customer service system to ensure that similar oversights do not occur again. The feeling of "no effect" usually stems from a few common reasons, which may help us find the problem: Individual differences and tolerance: Everyone's physical condition and sensitivity to energy are different. Just as some people see results after taking one pill, while others need a higher dose. You may need a "gradual adaptation" process. Operating parameters and techniques: The energy intensity, frequency, duration of treatment on the same area per session, and choice of treatment head all have a decisive impact on the results. Incorrect parameters may prevent energy from effectively targeting the tissue. Treatment course and duration: The effects of this type of device are cumulative. A full course of treatment (e.g., 3-5 sessions) is usually required for the effects to gradually stabilize and become noticeable. A single use may not produce immediate and significant changes. Thank you again for pointing out our shortcomings; this motivates us to continuously improve our products and services. We wish you all the best. Shockwave Customer Service Team