Shiva TravelReviews of shivatravel.com

I booked a flight mid-week. Later that weekend I had a missed call on a Sunday night asking for me to call them back. I tried to call back multiple times Monday morning (the following day) and also sent an e-email however, was unable to reach anyone. The next day, I called again and spoke with the person (Perry) who had left me a voicemail he told me he was not able to access my account and did not know why he had called me. He told me he would call me back within 2 hours. He never called. I called later in the day and spoke with a different agent. I found out my flight had not been booked (because they could not reach me on the phone???) and thus, they tried to book me on another flight that cost more money. I ended up independently re-booking my flight directly through the airline.

Do not use this travel agency!

I booked a ticket through the Shiva website. They never confirmed my flight. When I tried to call them, couldn't get through, just got a computer, left several messages, nobody ever called me back. I even sent an email with no response from them. I would never book anything through them. Terrible customer service, in other words NO CUSTOMER SERVICE.

Vance Victor at Shiva Travel explained all kinds of bogus fees tacked onto the total cost for 2 tickets, when the airline tickets cost (bought by a different travel consolidator company) so much less ( actual United ticket cost per person $338) than advertised on other booking sites. He even stated, they get paid by the airlines. So why are you charging the extra fees? You are double dipping sir. Bad service in addition to threatening that the airlines would not let us fly on the return flight, unless we paid the extra fees. And threatened to cancel the booking unless I paid. I call BS! I paid for the ticket! I understand legit travel agencies charge a $25-$50 booking fee, but not $237 extra for 2 tickets! And then didn't return my email calling them out on it, and didn't issue a new confirmation receipt or the airline e-ticket. Totally unbelievable! I will never use this travel company again. My advice, DON'T BOOK TRAVEL THROUGH SHIVA TRAVEL. www dot shivatravel dot com Also, I just looked and they took down the "What customers say about us" section off their website, so you can't see the reviews. PLEASE SHARE THIS REVIEW.

My airline tickets were canceled and I was not notified. They claim an email and a voice mail was left. I have checked, and rechecked every regular inbox and spam box as well as voice mail. There was NO notification!! We will be forced to drive all night to get to our destination!!

Booked a flight which was cancelled with no notice. Claims they tried to call but voice mail picked up, but never left a message, nor sent and email cancellation. I would not waste your time here at all.

Victor what a scam artist. Book 5 tickets from Maine to Florida.@ $337.00 each. 7 days later he calls to say tickets were cancelled and money refunded. So now we have no tickets. But... he’d be happy to get us tickets , on same flights for $385.00. Our vacation ruined. We will be persueing this further. Please be careful with this guy and company. All 5 of us women will be reviewing this site

I was looking for a one way ticket to Detroit! Found a good price at Shiva Travel early on a Tuesday Morning, and purchased the tickets online right away. About 4 hours later, I received a phone call from Victor saying that he had to cancel my reservation because he could not issue the ticket due to the fact I had a 3 hour layover in DC for a one way trip, on my way to Detroit. When I purchased the ticket, I indicated one way for 3 people, and was able to purchase the ticket, and subsequently received an email confirmation of the flight. Then, as I said, I got the phone call from Victor, and after he told me he had to cancel my flight, he offered me another flight for approximately $300 more. I have never had this experience with booking any flights online, and believe that once they send you a confirmation email, they should have to abide by their contract, as we purchaser's do! I want everyone to know that I feel they cheated me, and kept me from getting a lower rate by waiting for 4 hours to tell me they had to cancel. Horrible experience! I've since booked the same flight same route with another agency, NO PROBLEM! Shiva sucks!