Shiva TravelReviews of shivatravel.com

Update added January 5, 2020...Still no refund received. I've filed a complaint with the Better Business Bureau and discovered this company has an "F" rating due to 4 previous complaints, all of which went unanswered and unresolved by Shiva Travel. In my last contact with them, they brought up that they knew I posted my review (below) in September and asked me to take it down. I told them I would when they refunded me but even that wasn't enough motivation for them. If you use this company you are taking a huge risk. Be warned. Original review: Would give ZERO stars if I could! Booked flights in January for a May trip. Life happened and my mother passed away unexpectedly. Her services were held on the day we were supposed to fly out. The airline refunded us immediately and in-full, but after 4 MONTHS, 6 EMAILS (all of which went unanswered), and as of today, 7 PHONE CALLS (each ending with the promise that I would receive my refund within a week), Shiva Travel STILL HASN'T REFUNDED the booking fee! Oh, and I found out on the 6th phone call that I would only be given a partial refund... you know service fees for everything they could think of, cutting my "promised" refund amount in HALF. You'd think they would at least have compassion for someone who just lost their mother...not. at. all. They also promote themselves as having award-winning customer service, what a joke! Except the joke is on you if you actually use them. I learned the hard way so you don't have to...don't make my mistake!

I booked a flight with this site and they said American Airlines did not accept the booking charges so they had to cancel my trip the next day. They advise me to re-book my trip. I re-booked my trip and paid an additional $125.00. Unfortunately I have had another bad experience. I logged into my American Airlines App to add my new itinerary 2 weeks later and the flight was not found, so I call American Airlines to check on it and Shiva Travel has canceled my flight again and has not notified me. Everytime I have called they tell me to call back in 2 hours for a manager or a manger will call me. I have yet to hear from anyone at Shiva Travel and as of today I still do not know if I have a valid flight for 08-30-19. Very frustrating. In all my years of traveling I have never experienced this problem before I DO NOT RECOMMEND THIS THIS SITE!!!!!

Use Shiva travel if you like repeating yourself over and over to a guy named "Vince Vance" and then afterward lean in and squint your eyes as you try to understand the misinformation he is giving you about why the airlines has no record of you buying a ticket even though you paid over a week in advance. Shiva travel will definitely destroy your trip for you. If you think that to possibly save a few dollars is worth gambling and not getting your flight then talk with Vince Vance, he's your guy. They are so unprofessional that I am surprised that they were able to con so many people into leaving positive reviews. Seriously shame on you reviewers who lied and gave 5 stars. You are sell outs.

Complete waste of time be careful of the reviews on here they’re Fabricated, We booked tickets through them ,the next day they canceled it never refunded the money and gave every excuse for the last month and a half and still have not received funded our money, Richard is a crook do not book on this site they will take your money and cancel your tickets without notice

While the fare offered was promising, tickets were not issued within the customary 24 hours and emails and calls to the business were not answered, as well as calls being intermittently routed to a busy signal or generic voicemail. I would advise anyone counting an being ticketed by this agency to be vigilant in the time approaching your travel: Until you actually have a ticket number from the operating carrier, an alphanumeric record locator means nothing.

They are a joke. Do not fly with them. I booked s flight and almost a week later no ticket issued. I've been calling everyday and they keep telling me my ticket will be issued. Finally they told me that my ticket was cancelled and they're trying to see that they told me that already. No they did not. Everytime I called they said the ticket will be issued soon. Thank God its early and thank God they never charged my card. This is ridiculous.

Shiva travel sent me a booking authorization with a price, received my credit card number, and then did not issue the ticket. They strung me out for 8 days, telling me every day that they were about to issue the ticket, but it was never issued. I was told after 7 days to call the next day. When I called, I was told that the agent was on a 1 week vacation and that the ticket was cancelled! Don't use this travel agency. They are absolutely terrible and unreliable.

Terrible. They required me to submit a "5 star" review as a condition of issuing my tickets. I am editing that review now afterwards. I specifically asked if the tickets were regular economy or basic economy. I did not want basic economy and would not have booked it. Unfortunately, I now have basic economy tickets. Vance Victor, the agent, kept telling me to wait a few days for the ticket to upgrade to regular economy "once the ARC processes". It never did. After speaking to another agent, it became clear that they don't seem to understand what Basic Economy is on American Airlines. Every step of the way was difficult, and I would never use them again.